By Peter Hilton
Know Your Customer (KYC) regulations add identity checks to banks’ customer onboarding processes. The KYC process is not fully automated, so it adds to bank employees’ casework, making it one more thing to manage. This article explains the basic process model and highlights key benefits of using Signavio Workflow to manage a KYC process.
A Know Your Customer process consists of a number of customer identity checks that precede a decision to approve a new customer and start the onboarding process.
This example uses a manual approval, with a ‘Verify request’ user task that requires a manual Approve or Reject decision. In practice, a KYC process includes more checks.
These checks add user tasks to the start of the process, before the approval decision.
In practice, you would automate some or all of these checks, changing user tasks to script tasks. The exclusive gateway then changes from a manual decision to an automatic decision. You could also add a manual ‘Review customer’ task in case the automatic check was not conclusive.
This version of the process model makes one more addition: the ‘Notify rejection’ task adds the rejection notification pattern to the model. An automatic notification informs the would-be customer without any delay.
Finally, as explained in Building custom activity types using sub-processes, you can extract the Know Your Customer checks into a sub-process to delegate the process model ownership to the fraud department.
From a process modelling perspective, this remains a simple example. The benefit of using Signavio Workflow comes not from understanding a complex process, but from executing it.
Performing this kind of business process manually tends to lead to inconsistent execution, task handover delays and poor visibility of work in progress. Executing a KYC process using Signavio Workflow delivers several benefits.
These benefits represent improvements in the quality of the process result, which are extremely valuable. As with other banking processes, it is essential to perform KYC checks efficiently and correctly.
Whatever business you’re in, try Signavio Workflow for your own customer onboarding process. To get started, sign up for a free trial.