SAP Signavio
Journey Modeler

Understand, transform, and deliver improved experiences for upgraded operations and customer excellence at scale

Bring your customer journey to the next level

The SAP Signavio Journey Modeler solution helps you intuitively design your customer journeys, and connect them to the underlying processes to foster customer-centricity and operational excellence together.

What can I achieve with the product?

Design customer journeys
Connect journeys, processes, metrics, systems, functions, and roles
Operationalize customer, employee, and supplier experiences
Understand, improve, and transform your journeys
Benefit from journey insights throughout your process transformation and innovation

Hear our customers

Aristocrat: Shaping the future of fun with business process management technology

Global gaming content and technology company Aristocrat Leisure uses SAP Signavio Journey Modeler solution to model business processes, to build efficiency and ensure internal processes are supporting key customer touch points. Read the customer story >

Your benefits with SAP Signavio Journey Modeler

Model journeys collaboratively

Model entire journeys or specific steps collaboratively across departments. Customer experience experts, process experts, and business users can comment and contribute using a focused thread throughout the whole journey.

Design journey models

Design customer experience and modify journey models based on an industry-standard tabular approach, with extensively customizable capabilities which accept different data formats.

Connect data with experience

Achieve the best possible process experience by connecting data with operational or customer experience. Leverage data collected by SAP Signavio Process Intelligence, as well as from external systems such as Tableau and Google Data Studio.

Integrate business repositories

Measure the complexity of linked processes with journeys and find areas of improvement faster, mapping journey-to-process with auto-population of roles and IT systems.

Reuse domain objects for personas and touchpoints

Leverage business taxonomy and benefit from a central repository for creating personas and managing touchpoints.

Why choose SAP Signavio Journey Modeler

Customer-centered entry points to your business processes

Leverage customer-centered entry points to your business processes and enterprise application landscape by understanding and tailoring your end-to-end customer journeys.

Centralized view of customer experiences

Link customer journeys with business processes, related IT applications, integration points, data flows and sources.

Organization-wide alignment and understanding

Align critical customer and employee outcomes by leveraging journey analytics and sentiment analysis .

Outline customer and employee interaction points

Review the existing process landscape based on the process mining capabilities of SAP Signavio Process Intelligence and identify critical customer interaction points.

Explore SAP Signavio Journey Modeler in detail

Connect processes and journeys Improve the way you look at customer journeys as an organization Connect data with experiences Save effort and time to quantify journey complexity and visualize it directly within a journey Manage journeys, processes, and data in a single platform

Connect processes and journeys

Dive into SAP Signavio Journey Modeler to understand, improve, and transform the way customers engage with your business, translating experience and process mining into operational reality. Connect processes and journeys for a deeper understanding of the way your business functions.

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