SAP Signavio Journey Modeler

Understand, transform, and deliver improved experiences for upgraded operations and customer excellence at scale

Design Customer Journeys and Connect with Processes

Connecting processes and journeys

Learn how SAP Signavio Journey Modeler integrates with the world’s first solution suite to serve the emerging practice of Customer Excellence (CEX). See how the Customer Excellence Edition provides a full 360° of outside-in and inside-out thinking, helping you better understand, improve, and transform the way customers engage with your business, translating experience and process mining into operational reality.

Create the best possible customer journeys

Take a look at an e-Commerce journey, and dive into SAP Signavio Journey Modeler to understand, improve, and transform the way customers engage with your business. Learn how to leverage step-by-step journey models, embed widgets, extract process mining analysis and connect processes to customer sentiment for a deeper understanding of the way your business functions.

Improve the way you look at customer journeys as an organization

Start creating journey models next to business processes to visualize the end-to-end experience that customers, employees, or suppliers have with your journeys and underlying processes.

You can design and modify journey models with extended customization capabilities and benefit from an industry-standard tabular approach.

Use more than 10 section types that accept different data formats to build a true picture of your journeys.

Build customer journeys based on standards without expert knowledge

Align with industry-standard tabular journeys, helping ensure access to all processes related to a customer’s journey.

Identify bottlenecks, duplication of effort, and any unnecessary steps that negatively impact your relationship with customers.

Build transparent environments so all employees can identify areas for improvement, simplify operations, and suggest innovations in each operational unit.

Connect data with experiences

Benefiting from a true suite approach, you can link operational or customer experience data from the SAP Signavio Process Intelligence solution. 

More importantly, you are not bound to SAP Signavio solutions. You can connect SAP Signavio Journey Modeler with external systems like Tableau and Google Data Studio to show the data associated with each journey step.

Save effort and time to quantify journey complexity and visualize it directly within a journey

SAP Signavio Journey Modeler allows you to autocalculate a Journey Complexity Score based on IT systems, gateways, and handovers for process complexity as well as stages, touch points, organizational units, and linked journey models.

You can visualize the Journey Complexity Score directly within a journey and stay informed on journey and process complexity in real time. Once you edit or link new processes and journeys, the complexity score autoupdates.

Manage journeys, processes, and data in a single platform

Harness the power of process mining by connecting process mining from SAP Signavio Process Intelligence to journeys to discover and analyze the real journeys of your customers. Analyze your operational, transactional, and outside-in data as part of your transformation initiatives.

Link touch points to transactional and performance data and monitor development in real time to see where your operations interact with the customer, providing a holistic view to improve the customer experience.

With SAP Signavio Process Collaboration Hub, content is created, captured, and shared by anyone, any time, and across journey investigations and customer or transformation initiatives.

Read about our SAP Signavio Journey Modeler solution in detail: