This data protection statement (DPS) informs you comprehensively about the handling of your personal data in the use of Signavio websites.

In case the user is located in North, Central or South America, the Signavio websites are provided by Signavio, Inc., 440 N. Wolfe Rd., Sunnyvale, CA 94085, USA. In case the user is located in Singapore, India, Japan, Mongolia, People’s Republic of China, Republic of China (Taiwan), Republic of Korea (South Korea), Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka, Brunei, Indonesia, Cambodia, Lao People’s Democratic Republic (Laos), Malaysia, Myanmar, Philippines, Thailand, Timor-Leste, Viet Nam (Vietnam), Cook Islands, Fiji, Kiribati, Marshall Islands, Federated States of Micronesia, Nauru, Palau, Papua New Guinea, Solomon Islands, Samoa, Tonga, Tuvalu, Vanuatu, the provider of the Signavio website is instead Signavio Pte. Ltd., 100 Cecil Street # 10-01/02, The Globe, 069532, Singapore, Singapore, Company Registration No. 201324234G. In case the CUSTOMER is located in Australia or New Zealand the contractual partner is instead Signavio ANZ Pty. Ltd., 520 Bourke Street, Melbourne, 3000, Australia, Australian Company Number (ACN) 618317641. In case the CUSTOMER is located in Switzerland the contractual partner is instead Signavio Schweiz GmbH, Grafenauweg 10, 6301 Zug, Switzerland, commercial register number CH17040144531. In case the user is located in any other country that is not mentioned before, the Signavio websites are provided by Signavio GmbH, Kurfürstenstraße 111, 10787 Berlin, Germany. Only the regionally applicable entity as defined above is the provider and will be referred to as “Signavio” throughout this Agreement.
You will find the text of this statement at and can download it at as a PDF file.

1. Collection and processing of your data

1.1 You can, as a basic principle, visit our website without giving any details as to your person (Personally Identifiable Information (PII)).
1.2 A pre-requisite of the use of our APPLICATIONS or SERVICES which are offered online, in particular the “Signavio Process Manager SaaS”, “Signavio Collaboration Hub SaaS”, “Signavio Workflow Accelerator SaaS” and/or “Signavio Process Intelligence”, hereinafter referred to as “Signavio Products”, is registration, which requires the following details to be entered: surname, first name, complete address, e-mail address, designation of the company. Details above and beyond these are non-obligatory details and are marked as such.
1.3 In the case of payments by means of credit cards, the Customer’s credit card data will be requested only over the telephone, and only stored for recurring purchases in encoded form with the credit card processing company selected by Signavio.
1.4 This website uses Google Analytics, a web analysis service of Google Inc. (« Google »). Google Analytics uses so-called « cookies », text files which are stored on your computer and which enable you to carry out an analysis of the use of the website. The information obtained through the cookie concerning your use of this website will be typically transmitted to a server of Google in the USA and stored there.
Signavio activated the option for IP address anonymization provided by Google. In consequence your IP address will be shortened by the last 8 bits within countries, which are member of the European Union or in other contracting countries of the European Economic Area (EEA). Only in exceptional cases, the full IP address will be transmitted to a server of Google in the USA and shortened there.
On behalf of the website operator, Google will use this information in order to evaluate your use of the website so as to compile reports concerning the website activities and in order to render further services associated with the website use and the Internet use for the website operator. The IP address transmitted by your browser for the use of Google Analytics will not be brought into connection with other data of Google.
You may prevent the storage of the cookies through a corresponding setting of your browser software; nevertheless we draw your attention to the fact that in this case you may possibly not be able to use all functions of this website to the full extent.
Additionally, you can prevent the capturing of your data on using the website for Google stored in the cookie (incl. your IP address) by downloading and installing the Browser plugin behind the following link:
1.5 For system-related purposes, when the APPLICATIONS or SERVICES are used, Signavio furthermore stores the following data by means of session-cookies: session ID, name of the user, e-mail address. The cookies are set to automatically expire at the latest after 3 months.
1.6 For Signavio’s marketing and optimization purposes solely, products and services provided by WiredMinds AG ( are used. The data collected by WiredMinds is collected, processed and stored and anonymous user profiles are created. User profiles are anonymized entirely whenever possible. Here, cookies could be applied. Cookies are small text files that are saved in the Internet browser of the website visitor. They are used for recognizing the specific Internet browser. The collected data, which could also contain person-related data, will be transferred to WiredMinds or collected directly by WiredMinds. WiredMinds is allowed to use information that is left during a website visit to create anonymous user profiles. The resulting data is not used without a separate agreement of the person concerned and the visits of the website are not identified and consolidated with person-related data without agreement of those people. If IP-addresses are collected, they are anonymized immediately by deleting the last number block. It is possible to disagree to future data collection, processing and storing at any time. If you want to opt out of collection of your visit data, please click the following link or type in your browser address bar: Exclude from Website-Tracking (
1.7 Furthermore, Signavio uses products and services provided by HubSpot, Inc. (“HubSpot”) for marketing and optimization purposes. This system also stores cookies on your computer in order to analyze your use of this website. The information obtained through the cookies concerning your use of this website might be transmitted to a server outside of the EU and stored there. 
In the course of this, your personal data will only be collected if you complete a form on this website. In this case your IP address will be stored in addition to the information that you provide by completing such form.
1.8 Moreover, cookies for services provided by Marin Software, Inc. are stored on your computer for marketing purposes. This serves to provide an individual approach to website visitors. No PII will be transferred to Marin Software, Inc.
1.9 If you have registered for an APPLICATION, cookies provided by Capterra, Inc. are being used. These cookies are stored for marketing and analyzation purposes. No PII will be transferred to Capterra, Inc.
1.10 You have the opportunity to prevent the cookies referred to in 1.4, 1.6, 1.7, 1.8 and 1.9 from being stored on your computer for the future by clicking the “Opt-out from all tracking” button on the following website:

2. Use and passing on of your data

2.1 We may use the data provided by you to answer your questions, only to the extent required to perform the obligations of the contract and for purposes of the technical administration of our products and services. For this purpose, your data is, in so far as necessary, passed on to other companies, e.g. to service providers partners who levy a charge and to the use of whom you have previously consented. These companies may only use your data for the performance of the contract and not for any further purposes. For the constant improvement of our APPLICATIONS and SERVICES we use software from TracksJS, LLC ( to analyze errors. In the course of this, actions of a user while operating the APPLICATION are being gathered. However, no IP-addresses or other PII are being stored.
2.2 Furthermore, address, contact and order data are collected and processed for our own marketing purposes, also by external IT service providers on our behalf. Signavio creates pseudonymous user profiles for the sole purpose of continuous improvement of our SERVICE offering Signavio Products.
2.3 If you register for our newsletter we will, only with your expressed consent, use the data provided by you in order to send you our newsletter. When sending the newsletters, we use your e-mail address. The newsletter contains current information about as well as offers of Signavio GmbH. The newsletter is sent out regularly, but not more often than fortnightly. Unsubscription is possible at all times.
2.4 Signavio may integrate “Microsoft Bing Translate” on our websites or as part of our APPLICATIONS or SERVICES. As part of our APPLICATIONS or SERVICES, this integration is an option requiring a previous explicit activation by the Customer (Automatic Translation functionality). The Customer is in full control if he wants to activate such functionality. On the other hand, if such functionality stays deactivated, “Microsoft Bing Translate” will not become part of the SERVICE offering and no data is being transferred to the Microsoft Corporation. If the Automatic Translation functionality is being used by the Customer, the corresponding data is transferred to and processed by the servers of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. The Customer must give their consent for Signavio to do so. The usage of the service is defined in the general usage terms and data privacy terms of the Microsoft Corporation.

3. Location of data

In case you use our APPLICATIONS or SERVICES which are offered online, in particular the Signavio Products as defined above, the location of the server on which your data is being stored is based on the following criteria.
3.1 In case your registration for our APPLICATIONS or SERVICES which are offered online takes place under the URL respectively your entered data is being stored within Germany.
3.2 In case your registration for our APPLICATIONS or SERVICES which are offered online takes place under the URL respectively your entered data is being stored within the United States of America.
3.3 In case your registration for our APPLICATIONS or SERVICES which are offered online takes place under the URL respectively your entered data is being stored within Australia.
3.4 After successful registration under any of the aforementioned URLs your entered data will remain stored on the respective server in Germany or in the United States of America at any time. Any transfer of your data to a server in another country will take place exclusively upon your explicit request.

4. Right of objection

Of course, you may at any time object or revoke your consent to the use of your data for marketing purposes and the creation of pseudonymous user profiles for the purpose of continuous improvement of Signavio’s SERVICE offering Signavio Products. This does not, however, apply for the data necessary for the fulfilment of the contractual relationship. In this respect, please contact

5. Data security

5.1 Your personal data will be transmitted using SSL encryption (AES, 256 bit certificate) via Internet when you use our APPLICATIONS and SERVICES which are subject to charge. You can recognize the secure transmission from the protocol designation « https:// » in the URL line and also from the complete domain “”, ““, ““, ““, ”“, ”“ or under any sub-domains “*”, ”*“, ”*“, “*”, ”*“ or ”*“ (where “*” indicates an arbitrary string).
5.2 We use commercially reasonable efforts to secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or dissemination of your data by unauthorized persons. For additional information on Signavio’s systems and network security, we refer to our information sheet concerning IT and data security, which you can request from us.
5.3 The access to your User account is only possible after entering your personal password. You should at all times treat your access information confidentially and close the browser window when you have ended your communication with us, in particular if you use the computer jointly with other persons.

6. Information, correction, blocking, deletion

Under the Bundesdatenschutzgesetz [Federal Data Protection Act] you have the right to receive information free of charge concerning your stored data and also, where appropriate, a right to correction, blocking or deletion of this data.

7. Contact for questions or changes to personal data protection

In case of any questions concerning the collection, processing or use of your personal data, or concerning information about the data, the correction, blocking or deletion of the same, and also in case of revocation of consent which has previously been given, please contact

Annex: Declarations of consent of use

You have, where appropriate, issued Signavio with the following consents. We have recorded the details and acknowledgement of what you agreed to. We are obliged to hold the contents of these declarations of consent available for retrieval at all times. You may request a copy of these declarations of consent or at any time revoke your declaration of consent previously given with future effect.
I have read [the Standard Agreement – Terms and Conditions (SATC) and also] the Data Protection Statement and consent to their applicability.
Registration for the Newsletter
I would like to be informed regularly by Signavio by e-mail about innovations and offers. My e-mail address will not be passed on to third parties. I may at any time de-register from this service.
Microsoft Bing Translate
I agree that my data can be transmitted to the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA for the purpose of automated translation. I can disapprove this agreement at any point in time. I also read and agree to the additional information in the data privacy statement of the Microsoft Corporation (Link:

Version: July 10th, 2017

Questions or additional information: If you have any questions in respect of this contract or wish to have additional information, please send an e-mail to