Customer Excellence!

The speed of business transformations

SAP Signavio solutions deliver a powerful, all-in-one platform that helps you quickly realign your organization and bring changes to life at an accelerated rate. It's one mission is to support the core of your business: the processes you carry out every day.

The SAP Signavio portfolio offers a range of business transformation solutions to serve the emerging practice of customer excellence (CEX). SAP Signavio solutions bring together a full 360-degree view of outside-in and inside-out thinking, translating experiences into operational reality by putting the customer at the center of everything you do.

Customer excellence techniques build a strong connection between journeys and processes. Today, what’s decisive for success is not whether you recognize this change, but how quickly you embrace it.

Beyond the business horizon

SAP Signavio solutions help reconstruct the way users navigate technology. With the platform, you can turn static models into dynamic dashboards that inform, guide, and warn you about problems in real time. Now, you can search the entire suite of solutions to find all process information relevant to your role, set audience visibility settings for the work that matters most, and filter results based on attribute groups.

SAP Signavio Process Transformation Suite reinvents the “process outcome,” delivering a business result that crosses product and component boundaries – from process mining to process customer journey modeling initiatives. Leverage customer experience data and process mining to understand operational root causes for customer frustration or happiness. Pass between tasks easily, set widgets, share modeling feedback and reviews, and collaborate globally without worrying about the underlying technologies that deliver the experience.

Game-changing technology

People don’t work in boxes, and neither do SAP Signavio solutions. Regardless of whether you’re tackling process documentation, automation, or analysis, SAP Signavio solutions help you work the way you want to, without having to waste time by swapping between different windows or programs. You can focus on your business goal and work to achieve it, crossing product or component boundaries as you go.

Continuous monitoring and adaptability

Using SAP Signavio Process Transformation Suite, you can build tailored operational cockpits that unite real-time data with process management. With the new process mining live insights system, you can continuously monitor and act on individual cases, plus gauge overall process health, which is visually represented through a traffic light system.