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Process Discovery

Process discovery is where your journey begins. It’s about uncovering how work is really done—what people actually do, how systems interact, and where gaps or bottlenecks appear.

In this hub you’ll explore techniques like process mining, task mining, and process mapping to build a fact-based view of your “as-is” workflows. Use it to replace assumptions with evidence and set the stage for better decisions in the next step: analysis.

Process Mapping

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What is Process Mapping?
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Process Mapping Workshop
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Process Mapping: Tasks
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Process Mapping: Events
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Process Mapping: Roles
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Process Mapping: Hassle vs. Value
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Process Mapping: Conclusions

Customer Journey Mapping

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What is Customer Journey Mapping?
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Customer Journey Model
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3 Customer Journey Mapping Mistakes

Process Mining

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What is Process Mining?
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Why Process Mining Matters?
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Process Mining Use Cases
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Process Mining vs. Task Mining
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Business Intelligence vs. Process Mining
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Process Mining Project Roles
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Process Mining for Banks
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5 Reasons Process Mining is Essential for Banks
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How Process Mining Supports Operational Resilience?
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Process Mining 2.0 with AI
Glossary
Process Mining Glossary
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Process Mining Data Visualization
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Process Mining vs. Process Discovery
Expert Interview
Henny Selig: "Process Owners are Surprised by their Own Data"