Survey report on 2020 BPM trends

The State of Business Process Management 2020 report has been prepared by BPTrends. It features participants from a broad cross-section of international organizations, including business managers, consultants, practitioners, and business analysts from all around the world, offering their insights on 2020 BPM trends. In addition to this global reach, the report compares responses from previous BPTrends surveys dating back to 2005.

The report analyzes 2020 BPM trends by asking 36 distinct questions about the state of the industry, ranging from the impact of new technologies, to the obstacles organizations face, to how effectively management supports process improvement initiatives. As a general comment, BPTrends notes that their data shows,

“…there is more interest in process work, worldwide, than there was in 2005, but the field isn’t growing very rapidly. In essence BPMS products have become established and are being used widely, but are not having the revolutionary impact that they were originally supposed to have.”

Food for thought indeed!

More details on 2020 BPM trends

The survey report is comprehensive—and well worth reading in full—but you can find a few key findings about 2020 BPM trends summarized below.

Transformation is a priority

Business transformation remains a key priority across all industries: 60% of respondents are working on one or more transformation projects. At the same time, 36% of respondents say they are working on ten or more process improvement projects.

Some more modeling required

About 70% of the organizations say they are doing process work to reduce costs or improve productivity, but the process picture within organizations is mostly incomplete; only 2% of respondents have all of their business processes modeled.

Changing tools

While around 50% of respondents stated they were satisfied with their existing BPM tools in general, nearly 40% of respondents mentioned that their organizations will likely change business process tools within the next two years.

This intention to switch is focused on two specific areas of technology: BPM automation (more than 56% of respondents) and process mining capabilities (39% of respondents). A good place to start would be with our 7 Step Guide to Successful Enterprise Robotic Process Automation, or our introduction into how to get the most out of a process mining initiative.

Enhancing collaboration

40% of respondents cited the improvement of internal and external process interactions as a key benefit of their use of process technology, but this figure jumped to nearly half in relation to enhancing collaboration as a beneficial aspect of BPM software. (Remember, enhanced collaboration comes as standard with Signavio Collaboration Hub.)

Next steps in 2020…and beyond

More and more organizations are using process management to reach a common understanding of their business, then using this insight to improve the way they work. Make sure you understand the 2020 BPM trends by downloading the State of Business Process Management report today. Or, if you’re ready to get started on increasing your own efficiency and profitability, why not sign up for your free 30-day trial and see what Signavio can do.

Published on: March 16th 2020 - Last modified: March 16th, 2020