Our aspiration is attaining SMART process management – specific, measurable, attainable, relevant, and time-bound. Two providers rose to the challenge in our selection process with different strengths – the unanimous answer to the question, ‘Which tool fits better with DKB?’ – Signavio. Andrea Wild, DKB


Deutsche Kreditbank AG (DKB), based in Berlin, supports businesses and private customers with its 3,300 strong team. DKB’s balance sum amounts to over 74 billion euros, over 80% of which is invested in loans. As a partner of companies and local authorities, the bank specialized in Germany’s most critical business sectors early on: housing, healthcare, education, agriculture, and renewable energies. In many of these economic branches, DKB is a market leader. In private banking, DKB is Germany’s second biggest bank, offering its 3.6 million private customers extensive online banking options for over 15 years.