If we consider the figures again, from McKinsey and Ernst & Young (EY) respectively, the digitalization of products and services is forcing companies of all shapes and sizes, and in all industries, to dramatically reconsider their existingand the processes they implement. Because all activities are different, process mining uses the unique data—your company’s business fingerprint—to automatically piece together a digital representation of all your existing business processes.
This digital DNA enables us to visualize exactly how your processes are operating (both the conventional path and variable executions) all the way down to the individual process instances. In other words, your business radar is not only pinging processes which lie under the surface; it is revealing their hidden value, providing instant understanding of complex processes in minutes rather than days.
Then, with standardized and configurable notifications and KPIs, you can further understand the immediate impact of any process change made—meaning that failure rates decrease and company confidence is improved. And that’s not all: new employees to the C-Suite can better explain, validate/visualize, and ensure that the right process change is secure and that improvement has the intended impact, every time.
In business, we all answer to somebody, and it is critical to connect problems to real solutions. The everyday functions of companies—the processes upon which they are built—is the connection to business tech, from “process” mining to robotic “process” automation. Without process understanding, the tech is redundant because we have no idea how work has flowed in an existing application.
In addition to the DVA of—discover, visualize, analyze—is the power to monitor real-time process execution automatically from your existing data. This simple point and click assessment can provide an instant understanding of complex processes. Within transformation projects, which by their very nature require the profound transformation of business and organizational activities, processes, competencies, and models, process mining provides the visual map to facilitate immediate action.
This self-sustaining approach across an entire organization is what leads to genuinely sustainable outcomes, and builds a process culture within an organization. By taking this holistic approach,and excellence professionals will find it easier to leverage processes, justify their projects and programs, and address behavioral change challenges.
This includes the facilitation of transformative digital technology integration, operational agility & flexibility, leadership & culture, and workforce enablement.
provides a virtual workforce to automatize manual, repetitive and error-prone tasks. However, successful process automation requires exact knowledge about the intended (and potential) benefits, effective training of the robots, and continuous monitoring of their performance. With this, process mining supports organizations throughout the lifecycle of RPA initiatives by monitoring and benchmarking robots to ensure sustainable benefits.
These insights are especially valuable for process miners and managers with a particular interest in process automation. To further upgrade the impact of robot-led automation, there is also a need for a solid understanding of legacy systems, and an overview of automation opportunities. Process mining tools provide critical insights throughout the entire RPA journey, from defining the strategy to continuous improvement and innovation.
As a key technology, process mining is an excellent method to analyze processes and ensure conformance,, and learn about variations in system paths. However, process mining does not address manual process aspects. As yet, the tech is unable to cross systems, cross functions, or cross-organizational processes. Also, process mining as a pure technology cannot leverage human understanding nor combine facts with feelings, for the complete birdseye view and ‘purpose’ of a process.
This is why Dr. Gero Decker, Signavio Co-founder and CEO, predicted earlier this year that process mining willas a stand-alone market for very long. From a Signavio perspective, clients need to mix the system processes that they can view through process mining with the manual steps that inevitably take place in an exact end-to-end process. Indeed, many performance issues can be traced to a misalignment between manual and automated processes.
With this, process mining will likely be subsumed into other solutions and markets. As to whether that will be alongside different process and analysis and design capabilities, such as vendors like Signavio, is yet to be seen. After all, having a front-end understanding of the robotics solution is required for enterprise-wide deployment. Process discovery will also be a prime use case moving forward.
The integration of process mining with other technologies is also essential in growing the market. With, we already talk about customer engagement, which empowers companies to shift away from lopsided efficiency goals, which often frustrate customers, towards all-inclusive effectiveness goals, built around delighting customers at the lowest organizational cost possible.
Further, the application of process mining within—especially when linked to the underlying processes—offers the bundled capability of better business understanding and outside-in customer perspective, connected to the processes that deliver them. So, by connecting process mining with a customer-centric view across producing, marketing, selling, and providing products and services, customer delight becomes a strategic catalyst.
In turn, process mining will naturally drive customer loyalty, revealing the information you need, but cannot easily access, in a clear format that enables actions to be realized before the competition. Today’s organizations are competing on value, and winning over the modern customer often requires much more than a price reduction. Customers want an enriching and seamless experience across all touchpoints. By harnessing the full potential of process mining, we can understand today’s customer behavior, and connect our processes to predict future interactions across their journeys.
To find out more about how process mining can save your business and help you understand and optimize your business processes, visit theproduct page. Or, if you’d like to get a group effort started so process mining can save your business right away, sign up now for a with Signavio!