Using the Signavio platform, insurers can:
- Visualize and optimize processes like claims resolution to shorten cycle times
- Identify touch points on the Customer Journey to ensure exceptional customer experience, and reinforce brand values with each customer interaction
- Develop a culture of continuous improvement through high employee engagement
- Ensure consistent and compliant operational decisions
The Signavio Process Editor visualizes processes such as underwriting from beginning-to-end within the context of an insurer’s entire operation. Clearly documented processes serve as the jumping off point for optimizations that reduce costs and speed up service delivery times. A process like claims resolution could be carried out potentially thousands of times a day, with a multitude of steps involving various employees and IT systems. It’s critically important to know each of these steps is being conducted in the most efficient manner possible, and that all involved stakeholders know exactly what role to play.
More than just aligning stakeholders on their responsibilities, however, Signavio goes a step further by engaging them in the design of optimal processes. Collaborative features much like the one’s found in today’s most popular social networks power our insurance process management.
We believe this is the key to creating a process improvement culture that sticks, one that overcomes a natural resistance to change.
Thanks to Signavio Decision Manager, Signavio is also the best solution for managing both processes and the decisions that drive them on the same platform. Within each process are key moments when decisions must be made, either by employees or automated systems. The entire outcome of a process hinges on these moments, but there has never been a great way to ensure they go the right way – until now.
Get started transforming your insurance operations today! If you’d like to learn more or schedule a product demo, please get in touch with us at firstname.lastname@example.org. And if you want to test to platform out for yourself, simply sign-up for a free 30-day trial.