Service organizations, such as customer support teams, deliver high quality by providing a consistent and predictable service to their customers. This applies just as much to internal HR departments that serve individual employees, as to IT services that internal business units rely on.
When service organizations engage in task distribution to increase capacity and manage risk, they face two key challenges as the organization grows.
Workflow automation addresses these issues by making it easier to coordinate a shared case workload. A Workflow Management platform gives you tools to coordinate task assignments and deadlines. Good workflow tools have intuitive web-based user interfaces that allow you to get started without the hassle of software installation or the need for special training.
You can use collaborative workflow automation to manage a service delivery workload by:
This kind of sophisticated collaboration functionality is built in to Workflow Management systems. You can configure these automatic assignments and notifications for each business process according to your needs, without requiring custom software development or external consultants.
The bottom line for service organizations that implement Workflow Management is better service delivery and lower costs. Workflow Management systems help teams deliver quality by providing a more consistent service, and save time by automating task handovers and notifications.
Check out Signavio Workflow to get started with Workflow Management today. Visit workflow.signavio.com/try for sign up for your free 30 day trial.