Organizations rely on email and spreadsheets for business processes that they haven’t automated by implementing a custom IT solution. Using the right tool for the job means replacing email and spreadsheets with a general-purpose workflow tool like Signavio Workflow.
In theory, a custom software development will always be the ideal solution to support business process automation, but in practice the costs are too high for most business processes. Instead, nearly all business processes rely on generic tools, principally email and spreadsheets, for coordinating work between multiple people and capturing critical information. These tools are frequently unfit for the purpose, leading to several issues.
Organizations can use workflow automation to reduce spreadsheet and email use. A significant proportion of all spreadsheets track the status of cases in a business process, but without the clear structure of a process model. Meanwhile, many emails do nothing more than notify other employees about changes to the status of cases in a process or coordinate task assignments and handovers.
The solution to email overload and struggling to manage complex spreadsheets is a workflow management system like Signavio Workflow. Replacing status spreadsheets with processes in a workflow management system, and replacing some email with automatic notifications has several benefits.
In a nutshell, a workflow management system reduces the time you spend sending email and maintaining spreadsheets. As well as saving time, you reduce handover delays, which improves business process performance and increases customer satisfaction.
Check out Signavio Workflow to get started with Workflow Management today. Visit workflow.signavio.com/try to sign up for your free 30 day trial.