Robotic process automation uses software ‘bots’ to carry out tasks according to a flowchart, following rule-based decisions for a computer-based process with no human interpretation necessary. But too often, one of these 6 common myths of RPA implementation will prevent organizations from making best use of the technology.
Let robots do what they are best at … and let humans do what they are best at.Pankaj Chowdhry, CEO, FortressIQ
Most organizations have moved past an initial wariness of, to accept its fundamental benefits: saving time, reducing spending, and removing HFT (also known as ‘human finger trouble’) as robots perform certain given tasks more quickly, more accurately, and for longer than any human can.
Bringing RPA online requires a strong clear vision, one that your implementation team will stand for and your stakeholders will buy into. By having involvement, you create commitment. Then, ensure that you provide a human benefit, leading to a customer benefit, resulting in a business benefit.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.Bill Gates, former CEO, Microsoft
There are many misconceptions surrounding the use of automation. Here are 6 common myths of RPA implementation, and what you should remember instead.
RPA can start with just one or two bots and the business can scale up the workforce in accordance with its success. Many companies won’t even need to own a bot, but can make use of Robot-as-a-Service (RaaS) technologies.
The human workforce and its intellectual capacity are far too valuable. In many circumstances, RPA has seen an increase in jobs as teams become more productive causing companies to grow. Bots can remove the burden of certain tasks from a workforce, but this gives businesses the opportunity to upskill and multi skill their staff with the proper training.
Bots are great virtual assistants, owned by your team to do the mundane tasks, leaving the higher-level thinking to us humans. Bots are there to enhance our efficiency and effectiveness, not replace it.
AI can understand natural language, it can learn and recognize images, but it is a long way from replicating human intuition and reasoning. Many bot activities still require routing certain tasks to humans.
Though a bot does exactly what it’s told, if it is programmed incorrectly, it will carry out a task incorrectly a thousand times. Also, certain unforeseen exceptions or bad data inputs could cause the bot to complete the job in the wrong way, or not at all.
Before diving into an RPA initiative, it’s vital to capture and analyze your existing processes, using automatedtools and insights from process participants. Only once processes are modelled can you make informed decisions about where automation can best be deployed. Unlike RPA, BPM is not software, but a method to streamline a process. Think of it as a car driving down a road: BPM is building the road to take a specific route; RPA is a self-driven car driving down that same road.
RPA is HEAVILY dependent on the IT team, so much that it’s vital to get IT involved early. Once bots are deployed, you still need to manage them — this is where the concept of Digital Workforce Management becomes extremely important. The bot is merely a virtual employee.
When considering where best to apply RPA technology, there are a few typical criteria that can help to identify RPA candidate tasks:
The table below shows the sub-tasks and possible tools you can use for the main steps outlined above.
As you can see from these 6 common myths of RPA implementation, many companies fall into the trap of treating RPA as a tool that simply attaches to their existing systems and processes, with the goal of improving their short-term efficiency. This is the narrowest view of what effective automation can achieve.
Following the quickest and easiest route to implementation, even with the best RPA software in the world, is a tactical solution unlikely to lead to sustainable improvements. The key to lasting success is embracing a strategic,, which in turn means taking the time to truly understand the way your organization’s processes function, and then using this information to effectively target your RPA solution.
The winners in today’s competitive market space are organizations who think strategically about the impact processes have on a business. Thegives you the technology you need to get your process landscape in order, before you make a decision on which RPA software you will deploy to automate your processes.
The Suite offers a set of powerful, enterprise-levelsolutions, which together serve as the foundation for effective enterprise-level RPA — and other forms of digital transformation as well.