BPM facts and feelings
‘Facts’ refers to the ongoing quest to improve measurability within BPM—after all, you can’t manage what you don’t measure. ‘Feelings’ is renewed interest in putting customer experience at the center of the way organizations work.
Combining the two means organizations can act with certainty, knowing they have a full understanding of the way their business processes are operating (facts), as well as a clear picture of how those processes impact on customer journeys within their organization (feelings).
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For more information on the state of BPM in 2018, check out Signavio’s 2018 BPM predictions and resolutions, or download the combined knowledge of over 180 international BPM experts with the State of Business Process Management 2018 report. If you’re ready to get face-to-face with the facts and feelings that drive your own organization, why not sign up for a free 30-day trial with Signavio today.