Tag: Customer Excellence (CEX)

Failed it! Book

3 Easy Mistakes to Avoid When Designing Customer Journey Maps

Best Practices
challenges for telco companies - mobile in a hand

Top 5 Challenges for Telco Companies: How BPM Can Help

Industries
Customer journeys as a strategic imperative map

En Route to Success: Customer Journeys as a Strategic Imperative

Best Practices
Aragon Research Hot Vendor™ logo

Record-Breaking Signavio Wins Another "Aragon Research Hot Vendor™" Award in Customer Journey Mapping!

Thought Leadership
bpm solutions blog image mark mcgregor interview

BPM Solutions: The Evolution of Business Process Management

Thought Leadership
Consumer loyalty neon sign

The Wild Card: How Companies Punish Consumer Loyalty

Best Practices
Brand awareness neon sign showing I am bold

Brand Awareness and (In)Fidelity: The Battle for Consumer Loyalty

Best Practices
customer experience blog post image

Moments of Magic: Upgrade Customer Experience with CJM

Thought Leadership
Digital transformation retail sector - Robot with a tool in his hand

Digital Transformation | What’s happening in the traditional retail sector today?

Industries

Video: 2018 is the year of BPM facts and feelings

Thought Leadership
Tomorrow's World map made of lights

Tomorrow’s World: Revamp the Status Quo

Best Practices
Customer Centric - holding a compass to the stars

Customer Centric: Revolution not Evolution

Best Practices
Design Thinking - An open box radiates light

Design Thinking: Unleash Your Innovation

Best Practices

Hands on customer journey maps modeling

Best Practices
From Best Practice to Next Practice - A light bulb sits above an arrow pointing to tomorrow

From Best Practice to Next Practice

Best Practices
Laptop with screenshot of customer journey mapping tool

What is a Customer Journey Map and Why Do You Need One?

Best Practices
Design Thinking BPM-Two designers thinking about a design in front of a notebook

Realizing Great CX: Design Thinking and BPM

Best Practices