Tag: Customer Excellence (CEX)

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The combination of OpEx and CX blog header image

Why the combination of OpEx and CX means better ROI for your business transformation
Business and IT alignment 2021

Trends

Goals for CIOs – Business and IT Alignment 2021
prioritize transformation in a crisis blog header image

Inside Signavio

Prioritize Transformation in a Crisis: Signavio Expert Interview
process management meets crisis management

Best Practices

Process Management Meets Crisis Management: Signavio Webcasts
Répondre à la crise : comment adapter vos fonctions essentielles pour assurer la continuité des affaires

Best Practices

How to Adapt Critical Business Functions in a Crisis
positive customer experience blog image

Best Practice

Why Positive Customer Experience is Vital to Business Success
Prozessmanagement bei Taifun-Tofu - Bild von Valentin Jäger

Industries

Natural balance: How sustainable process management can support a strong corporate culture
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Best Practices

5 Signs Your Processes May Damage Customer Satisfaction
Customer Excellence Disney

Thought Leadership

Excellence Equals Everyone Engaged!
Signavio at #BTOES19

Thought Leadership

Bringing customer excellence to life at #BTOES19
customer excellence

Thought Leadership

Customer Excellence set to become the new business imperative
OpEx and CX - Image a clock with the time changing from 12.20

Best Practices

It’s Not Over: The Disconnect Between OpEx and CX
Failed it! Book

3 Easy Mistakes to Avoid When Designing Customer Journey Maps
Best Practices
challenges for telco companies - mobile in a hand

Top 5 Challenges for Telco Companies: How BPM Can Help
Industries
Customer journeys as a strategic imperative map

En Route to Success: Customer Journeys as a Strategic Imperative
Best Practices
Aragon Research Hot Vendor™ logo

Record-Breaking Signavio Wins Another "Aragon Research Hot Vendor™" Award in Customer Journey Mapping!
Thought Leadership
bpm solutions blog image mark mcgregor interview

BPM Solutions: The Evolution of Business Process Management
Thought Leadership
Consumer loyalty neon sign

The Wild Card: How Companies Punish Consumer Loyalty
Best Practices
Brand awareness neon sign showing I am bold

Brand Awareness and (In)Fidelity: The Battle for Consumer Loyalty
Best Practices
customer experience blog post image

Moments of Magic: Upgrade Customer Experience with CJM
Thought Leadership
Digital transformation retail sector - Robot with a tool in his hand

Digital Transformation | What’s happening in the traditional retail sector today?
Industries

Video: 2018 is the year of BPM facts and feelings
Thought Leadership
Tomorrow's World map made of lights

Tomorrow’s World: Revamp the Status Quo
Best Practices
Customer Centric - holding a compass to the stars

Customer Centric: Revolution not Evolution
Best Practices
Design Thinking - An open box radiates light

Design Thinking: Unleash Your Innovation
Best Practices

Hands on customer journey maps modeling
Best Practices
From Best Practice to Next Practice - A light bulb sits above an arrow pointing to tomorrow

From Best Practice to Next Practice
Best Practices
Laptop with screenshot of customer journey mapping tool

What is a Customer Journey Map and Why Do You Need One?
Best Practices
Design Thinking BPM-Two designers thinking about a design in front of a notebook

Realizing Great CX: Design Thinking and BPM
Best Practices