Tag: Customer Excellence (CEX)

5 Things Businesses Should Focus on After a Crisis blog image mask

5 Things Businesses Should Focus on After a Crisis

Best Practices
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Prioritize Transformation in a Crisis: Signavio Expert Interview

Best Practices
process management meets crisis management

Process Management Meets Crisis Management: Signavio Webinars

Best Practices
Répondre à la crise : comment adapter vos fonctions essentielles pour assurer la continuité des affaires

How to Adapt Critical Business Functions in a Crisis

Best Practices
Business and IT alignment 2020

Goals for CIOs – Business and IT Alignment 2020

Trends
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Why Positive Customer Experience is Vital to Business Success

Best Practices
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Natural balance: How sustainable process management can support a strong corporate culture

Industries
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5 Signs Your Processes May Damage Customer Satisfaction

Best Practices
Customer Excellence Disney

Excellence Equals Everyone Engaged!

Thought Leadership
Signavio at #BTOES19

Bringing customer excellence to life at #BTOES19

Thought Leadership
customer excellence

Customer Excellence set to become the new business imperative

Thought Leadership
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It’s Not Over: The Disconnect Between OpEx and CX

Best Practices
Failed it! Book

3 Easy Mistakes to Avoid When Designing Customer Journey Maps

Best Practices
challenges for telco companies - mobile in a hand

Top 5 Challenges for Telco Companies: How BPM Can Help

Industries
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En Route to Success: Customer Journeys as a Strategic Imperative

Best Practices
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Record-Breaking Signavio Wins Another "Aragon Research Hot Vendor™" Award in Customer Journey Mapping!

Thought Leadership
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BPM Solutions: The Evolution of Business Process Management

Thought Leadership
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The Wild Card: How Companies Punish Consumer Loyalty

Best Practices
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Brand Awareness and (In)Fidelity: The Battle for Consumer Loyalty

Best Practices
customer experience blog post image

Moments of Magic: Upgrade Customer Experience with CJM

Thought Leadership
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Digital Transformation | What’s happening in the traditional retail sector today?

Industries

Video: 2018 is the year of BPM facts and feelings

Thought Leadership
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Tomorrow’s World: Revamp the Status Quo

Best Practices
Customer Centric - holding a compass to the stars

Customer Centric: Revolution not Evolution

Best Practices
Design Thinking - An open box radiates light

Design Thinking: Unleash Your Innovation

Best Practices

Hands on customer journey maps modeling

Best Practices
From Best Practice to Next Practice - A light bulb sits above an arrow pointing to tomorrow

From Best Practice to Next Practice

Best Practices
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What is a Customer Journey Map and Why Do You Need One?

Best Practices
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Realizing Great CX: Design Thinking and BPM

Best Practices