Tag: Customer Excellence (CEX)

The combination of OpEx and CX blog header image

Why the combination of OpEx and CX means better ROI for your business transformation
Business and IT alignment 2021

Goals for CIOs – Business and IT Alignment 2021
Trends
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5 Things Businesses Should Focus on After a Crisis
Best Practices
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Prioritize Transformation in a Crisis: Signavio Expert Interview
Inside Signavio
process management meets crisis management

Process Management Meets Crisis Management: Signavio Webinars
Best Practices
Répondre à la crise : comment adapter vos fonctions essentielles pour assurer la continuité des affaires

How to Adapt Critical Business Functions in a Crisis
Best Practices
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Why Positive Customer Experience is Vital to Business Success
Best Practice
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Natural balance: How sustainable process management can support a strong corporate culture
Industries
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5 Signs Your Processes May Damage Customer Satisfaction
Best Practices
Customer Excellence Disney

Excellence Equals Everyone Engaged!
Thought Leadership
Signavio at #BTOES19

Bringing customer excellence to life at #BTOES19
Thought Leadership
customer excellence

Customer Excellence set to become the new business imperative
Thought Leadership
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It’s Not Over: The Disconnect Between OpEx and CX
Best Practices
Failed it! Book

3 Easy Mistakes to Avoid When Designing Customer Journey Maps
Best Practices
challenges for telco companies - mobile in a hand

Top 5 Challenges for Telco Companies: How BPM Can Help
Industries
Customer journeys as a strategic imperative map

En Route to Success: Customer Journeys as a Strategic Imperative
Best Practices
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Record-Breaking Signavio Wins Another "Aragon Research Hot Vendor™" Award in Customer Journey Mapping!
Thought Leadership
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BPM Solutions: The Evolution of Business Process Management
Thought Leadership
Consumer loyalty neon sign

The Wild Card: How Companies Punish Consumer Loyalty
Best Practices
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Brand Awareness and (In)Fidelity: The Battle for Consumer Loyalty
Best Practices
customer experience blog post image

Moments of Magic: Upgrade Customer Experience with CJM
Thought Leadership
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Digital Transformation | What’s happening in the traditional retail sector today?
Industries

Video: 2018 is the year of BPM facts and feelings
Thought Leadership
Tomorrow's World map made of lights

Tomorrow’s World: Revamp the Status Quo
Best Practices
Customer Centric - holding a compass to the stars

Customer Centric: Revolution not Evolution
Best Practices
Design Thinking - An open box radiates light

Design Thinking: Unleash Your Innovation
Best Practices

Hands on customer journey maps modeling
Best Practices
From Best Practice to Next Practice - A light bulb sits above an arrow pointing to tomorrow

From Best Practice to Next Practice
Best Practices
Laptop with screenshot of customer journey mapping tool

What is a Customer Journey Map and Why Do You Need One?
Best Practices
Design Thinking BPM-Two designers thinking about a design in front of a notebook

Realizing Great CX: Design Thinking and BPM
Best Practices
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