Utility Week Customer Summit 2020

• January 22nd 2020
• 99 City Rd, Shoreditch, London EC1Y 1AX, UK

With customers at the heart of the utility industry’s rapid and disruptive transformation, the future success of energy and water companies alike depends on their ability to successfully combine robust service provision with innovative ways to connect with customers.

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Transforming energy utilities for customers
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Delivering affordable energy & rebuilding trust
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Tackling the key friction points in the market
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Pushing the envelope on network customer service
The role of the market on the customer experience

New for 2020, the Utility Week Customer Summit brings together two of Utility Week’s most popular events including Utility Week Energy Customer (day one) and Utility Week Water Customer (day two). It is a comprehensive showcase of thought leadership and innovative strategies designed to tackle all the most pressing customer challenges across the industry in one place.

Signavio are excited to bring the Signavio Process Transformation Suite to this event for the first time.

Two Events - One Location

Running for the 6th year, the energy customer conference brings together customer leaders from the UK’s energy retailers and networks, as well as regulators, consumer bodies, and technology and data experts, to share the most innovative ways to engage and empower consumers. The agenda will explore the role of technology and innovation, price cap, power of switching, consumer vulnerability and more.

Now in its 8th year, the water customer conference is the only event that brings together customer leaders from both the domestic and non-domestic markets. Through a mixture of combined and dedicated sessions, the conference will focus on delivering real value to customers, what PR19 means for the customer, how the non-domestic market has evolved in three years, and the best ways to use data, technology and collaboration to improve customer outcomes.

Visit the Signavio stand to win a Sony Playstation 4

Meet the original PS4, delivering awesome gaming power that's always for the players! Pop your business card in the box on our stand, the winner will be drawn at the end of the event. Full T&Cs can be found on our stand at the event.

If you have any questions prior to the event, please email us at marketing.uk@signavio.com

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At a Glance:

What

https://event.utilityweek.co.uk/customer/

How long

January 22-23 2020

Who

Utility Week

Where

99 City Rd, Shoreditch, London EC1Y 1AX, UK