Shared Services & Outsourcing Week 2019

May 13th 2019
Estoril Congress Center
Avenida Amaral
2765-192 Estoril

Shared Service Outsourcing Week event brings into discussion the fourth wave of business service optimisation that is on the horizon, driving by digitally empowered service. See how the next generation of business services will play a critical part of your business wide decision-making and empower excellence in your service operations.


Some of the key topics to be discussed at Shared Service Outsourcing Week:

  • How to deliver complex business change – creating GBS organisations which drive leadership and value
  • How to rethink value creation through business transformation to stay ahead of the speed of change
  • Workforce and workplace transformation – establishing strategies for generation Y, Z, and beyond
  • Enhanced functional activity, with more HR and Finance topics than ever before!
  • Creating award-winning service
  • People-enabled change - putting the customer at the heart of your operational strategy

Don't Miss This!

Signavio and Peter Franz, BPM-D, will be hosting an interactive discussion group on Monday 13th at 10.15am-12.00pm to discuss how to implement successful Robotic Process Automation. Over two thirds of European SSOs are currently setting up Centres of Excellence, the majority of which are supporting RPA, AI, Business Process expertise and Data Analytics within businesses.

In this session, discover:

  • What are the key components beyond using RPA merely as a tool, and moving towards broader, value-driven performance for your business?
  • How can RPA inform decisions surrounding “big data”, and business decision-making?
  • Will we even be talking about RPA in 2 years time, or will it be BAU?

Meet us at our booth to see how the SAP Signavio Process Transformation Suite can help you achieve customer excellence in your business. If you have questions prior to the event, please email us at

Official Event Website here.

At a Glance:


Shared Service and Outsourcing Week

How long



Estoril Congress Center<br>Avenida Amaral<br>2765-192 Estoril<br>Portugal