Shared Service & Outsource Network (SSON) Webcast For BFSI

Learn how leading banks and insurers get the most out of their processes to reduce costs, optimize performance, and safeguard their competitive advantage.

Pandemic Pivot: How BFSI Leaders are using Process Management to Transform

IDC research reports that by 2023, 75% of organizations will have comprehensive digital transformation implementation roadmaps, up from 27% today, resulting in true transformation across all facets of business and society. 2020 was a catalyst for digital transformation and customer experience efforts for banks and insurers. It also presented seemingly contradictory challenges; adapt to immediate needs, but not at the expense of long-term growth, design frictionless customer experiences while ensuring compliance and security, reduce costs while pushing forward with innovation and expansion.

On March 30, join Alyssa Meritt, Head of Strategic Consulting at Urban Airship, and Peter Galdi, Sr Account Executive for Signavio. They’ll cover approaches to business transformation which bring together the crucial elements of risk, operations, finance, and IT – for a clearer picture on how to balance change and modernize and optimize BFSI processes.

They’ll be sharing…

  • Top transformation trade-offs and implications in 2021
  • Where most transformation efforts get derailed
  • Ideas on how to succeed today, thrive tomorrow


Alyssa Meritt, Head of Strategic Consulting, Urban Airship

As Head of Strategic Consulting at Urban Airship, Alyssa leads a team of consultants that deliver tailored, digital marketing strategies to enterprise clients in order to increase mobile app engagement and grow business ROI. Prior to Urban Airship, Alyssa was Vice President Marketing at DigitasLBi. She has over 15 years experience in creating innovative mobile and web-based applications and user-centric digital experiences from roles at various advertising and digital media companies on the agency-side, client-side and as an entrepreneur.

Peter Galdi, Sr. Sales Executive, Signavio

Peter Galdi is a Sr. Sales Executive at Signavio. He has spent much of his career focusing on helping his clients understand how to get the most information from their data and how to make improvements in their business transformation journey based on that information.

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