Signavio launches the world’s first product to serve the emerging practice of Customer Excellence. Signavio brings together a full 360° of outside-in and inside-out thinking, translating experience into operational reality and putting the customer at the center of everything you do. Make continuous experience improvements your North Star!
Signavio Journey Modeler
As a leader in cloud-based process mining, the Signavio Business Transformation Suite: Customer Excellence Edition comes loaded with Signavio Journey Modeler. Journey Modeler helps you to understand and visualize your customer experience via a step-by-step journey, connecting your processes & data with the way customers experience them.
- Operationalize customer experiences by connecting journeys and processes, metrics, systems, and roles.
- Leverage experience data and process mining to understand operational root causes for customer frustration or happiness.
- Accelerate innovation by combining inside-out and outside-in perspectives.
Signavio Process Intelligence
As part of the Customer Excellence release, we have upgraded our process mining offering. Signavio Process Intelligence includes an all-new, powerful toolset that covers all business & customer requirements. Break down powerful fact-based insights & customer sentiment into manageable improvements.
- Mining at scale - The SiGNAL Mining Engine is a cloud-based in-memory query engine that can process events logs with millions of rows.
- Empowering business users - The Metrics Library empowers business users to leverage the computational power of SiGNAL without technical knowledge.
- Extended connectivity - The ETL Pipelines simplify online and manual data acquisition with unique process mining oriented data model creation.
Point. Click. Done!
The Signavio Business Transformation Suite: Customer Excellence Edition simplifies & supports companies to improve and transform customer satisfaction, engagement & resilience. View a full Customer Journey Modeler demonstration, here.