Signavio launches the world’s first product to serve the emerging practice of Customer Excellence. Signavio brings together a full 360° of outside-in and inside-out thinking, translating experience into operational reality and putting the customer at the center of everything you do. Make continuous experience improvements your North Star!
Signavio Journey Modeler
As a leader in cloud-based process mining, the Signavio Business Transformation Suite: Customer Excellence Edition is now tackling the CEX challenge head-on by launching Signavio Journey Modeler. Journey Modeler enables you to understand and visualize your customer experience via a step-by-step journey.
- Operationalize customer experiences by connecting journeys and processes, metrics, systems, and roles.
- Leverage experience data and process mining to understand operational root causes for customer frustration or happiness.
- Accelerate innovation by combining inside-out and outside-in perspectives.
The need for Customer Excellence
What we see today, for banks, hospitals, retailers, factories, and thousands of other organizations around the world, is the approach to process massively changing. For Signavio, the Journey Modeler crosses all experiences, not just the customer. This includes patient journeys, citizens, employees, or entire transformation journeys.
Signavio Process Intelligence
As part of the Customer Excellence release, we have upgraded our process mining offering. Signavio Process Intelligence includes an all-new, powerful toolset that covers all business & customer requirements. Break down powerful fact-based insights & customer sentiment into manageable improvements.
- Mining at scale - The SiGNAL Mining Engine is a cloud-based in-memory query engine that can process events logs with millions of rows.
- Empowering business users - The Metrics Library empowers business users to leverage the computational power of SiGNAL without technical knowledge.
- Extended connectivity - The ETL Pipelines simplify online and manual data acquisition with unique process mining oriented data model creation.
Signavio Analytics Language (SiGNAL)
Leverage the power of Signavio Analytics Language (SiGNAL) to build tailored process-centric views using built-in formulas, perform faster calculations, and accelerate business outcomes. Get immediate operational visibility for the most valued asset: customers!
Point. Click. Done!
The Signavio Business Transformation Suite: Customer Excellence Edition simplifies & supports companies to improve and transform customer satisfaction, engagement & resilience. View a full Customer Journey Modeler demonstration, or discover more of its full potential below...