SAP Signavio Journey Modeler
The
SAP Signavio Journey Modeler solution enables you to operationalize customer, employee, and supplier experiences by connecting journeys, processes, metrics, systems, functions, and roles. It helps you understand, improve, and transform your journeys in the context of processes.
A customer journey model is a combination of a tabular industry-standard journey map and business process models, metrics, IT systems, and organizational units linked to each step in the customer journey.
There are 12 different types of elements you can use in your journey model: persona, journey stage, text, image, touchpoints, sentiment, external data widgets, linked journeys, linked processes, IT systems, organizational units, and process intelligence widgets.