What is case management?
It is a management method that integrates different pieces of information into a single file or "case" to allow for easy reference.
Why should you use case management?
The case management based method provides many benefits, including a time saving view of all resources, such as software or contacts, involved in the work. Using the case management technique can also allow for tracking, sometimes even in real time, for reference later.
Who needs case management?
Different industries, such as the healthcare, human resources, social work, legal, and business fields, use case management but may use the term differently based on their specific process.
central knowledge repository
A central knowledge repository is the place in Process Management where process knowledge can be saved and shared. It is essential in a software supported process initiative in order to achieve transparency in the organization. The central knowledge repository gives an overview of process activities, roles and responsibilities and further process relevant details. It therefore combines all relevant information for internal and external activities for a company in one place.
For what deployment scenarios is a central knowledge base suitable?
A central knowledge repository makes internal regulations easier to implement. For example compliance regulations are more easily recognized and taken seriously when all employees have access to the information. Management can thus strengthen their awareness of internal company processes and changes. Even for external activities, the central knowledge repository is very relevant, for example if customers requests need to be answered, missing information is quickly found.
A state acheived when all processes and decisions are in line with laws regulatory requirements and/or company policies. Companies that follow the most up to date information about laws and regulations lower the risk of being noncompliant. Software is increasingly being used to track compliance as it can more easily keep track of the terms set forth by regulations.
What is a compliance strategy?
A compliance strategy is a detailed plan that outlines steps or actions the company will take in order to adhere to laws, regulations, or policies. The strategy could also include processes and define responsibilitys for the way the organization is run. Compliance strategies need to take into account requirements from multiple sources, such as privacy laws, foreign trade laws, and IT compliance regulations. Business management software can help a business' compliance strategy by making sure that decisions are made on the most up to date information available and save time by automating updates to processes.
continual process optimization
The process of continual optimization is an important part of quality assurance and of the ISO standard 9001. Within this approach, small steps are taken by the whole team to constantly optimize processes. Central questions include “what are we doing and why?”, “what has already been achieved?”, and “what do we still need to do?”
How can you implement continuous process improvement in your organization?
The first step is to analyze an active process with your whole team and to make suggestions for its optimization. You should define current and future states based on data. Thereafter you should gather and evaluate solutions based on your income and expenses. It is also important to define a timeframe for the implementation of these measures.
If you decide to support continuous process optimization with software, those responsible should be careful to choose a Process Management Software that promotes collaboration as much as it supports strategic measures.
In business process management, the current state describes the present situation of a business or organization. It is essential to understand the current state of business for the business improvement process. (see future state)
Cycle of Continuous Improvement
An ongoing effort to improve products, services, or processes. The cycle can involve a number of steps and after completing them all, it allows you to start over again from the beginning and acheive results.