Using process management technology in a healthcare setting is innovative. Using it in conjunction with accepted “clinical pathway” care plans is revolutionary. After all, if the objective of healthcare trusts and care services is to reduce costs without decreasing the quality of patient care, industry leaders must use modern technologies to balance price and quality, against efficiency.
For example: According to recent official European statistics: Germany, Sweden, and France have the highest current healthcare expenditure relative to GDP among the EU Member states.
Why?: Battling stats like over 22% of the German population are classed as obese, and 25% of the disease burden in France is down to an unhealthy lifestyle.
While process management does not cure personal healthcare problems, the approach can modernize core processes and systems to support new clinical practices, regulatory standards, cost reimbursement methods, and government regulations. Indeed, the BPM framework offers all this whilst optimizing processes and responding rapidly to changing healthcare and life sciences attributes.
Highlighting the revolutionary use of process management in global healthcare, Italy’s largest pediatric hospital, Bambino Gesù Children’s Hospital, used aplatform for six months to manage patients’ clinical pathway care plans.
Their evaluation showed a significant return on investment, both as an effective institution, and in the resulting improvements in patient care. Key data demonstrated:
The hospital also noted that BPM empowers:
From this, we can categorize the benefits of process management within healthcare as the “3 As.” They give medical professionals the power to:
Adapt: Reducing the time to implement change;
Align: Providing visibility and governance across the decision management life cycle;
Act: Sensing and responding to actionable situations, based on clear information about any detected event.
Healthcare choke points span the entire globe, and international health professionals including physicians, dentists, midwives, nurses, optometrists, audiologists, and psychologists face snowballing challenges. Countries, states, and governments must oversee primary, secondary, and tertiary care, as well as regulating public health institutions.
A familiar refrain is that costs are spiraling, but global health is deteriorating.
If we consider the UK-based CQC report once again, we can quickly build a business case for process management solutions. The report shows up to 20% of hospital referrals in England are unnecessary, thanks to the lack of connectivity between care providers and the subsequent need for improvement in care record sharing. So, by deploying a process management tool, the handoff between departments becomes smoother, the process for record keeping is clearer, while transparency and accountability are tightened.
Plus, BPM will produce the statistical data required to monitor and improve patient care in real-time, while the simulation capability zeros the risk when calculating scenarios for clinical pathways.
The CQC report also highlights the need for dramatic process management, because:
By initiating process management, global healthcare authorities and hospitals can become proactive to citizen needs, offering services that they are entitled to and making suggestions on preventative health care rather than just delivering treatments.
Patients expect high-quality service on demand, whether they are unfortunate enough to experience an accident or require elective treatment. Global health service providers need to deliver these functions while meeting the expectations of an overwhelming digital customer base, who expect a more online service, e.g., patient appointments and care provision.
However, the organic evolution of many international health care systems, including the NHS, mean they are plagued by numerous challenges including manual or only partially automated processes, and complex, historical policy and regulations.
Without process management technology, healthcare providers also increase manual labor and are therefore at higher risk of human error. BPM empowers a structured environment to document and modify processes and can ensure all changes meet compliance requirements.
Ultimately, BPM can improve the efficiency of health services to provide a higher quality of care. It supports healthcare professionals and institutions to deliver and enhance their capabilities through self-service and enhanced case management, while also offering a technological solution that can keep pace with policy changes. Thus, healthcare professionals can focus their entire attention on patient care.
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