A process a day…

The in-depth case for deploying process management in global healthcare

Using process management technology in a healthcare setting is innovative. Using it in conjunction with accepted “clinical pathway” care plans is revolutionary. After all, if the objective of healthcare trusts and care services is to reduce costs without decreasing the quality of patient care, industry leaders must use modern technologies to balance price and quality, against efficiency.

For example: According to recent official European statistics: Germany, Sweden, and France have the highest current healthcare expenditure relative to GDP among the EU Member states.
Why?: Battling stats like over 22% of the German population are classed as obese, and 25% of the disease burden in France is down to an unhealthy lifestyle.

While process management does not cure personal healthcare problems, the approach can modernize core processes and systems to support new clinical practices, regulatory standards, cost reimbursement methods, and government regulations. Indeed, the BPM framework offers all this whilst optimizing processes and responding rapidly to changing healthcare and life sciences attributes.

Process management and the clinical pathway revolution

Case study: Improvements to patient wellbeing through process management

Highlighting the revolutionary use of process management in global healthcare, Italy’s largest pediatric hospital, Bambino Gesù Children’s Hospital, used a Business Process Management (BPM) platform for six months to manage patients’ clinical pathway care plans.

Their evaluation showed a significant return on investment, both as an effective institution, and in the resulting improvements in patient care. Key data demonstrated:

  • The application helped physicians and nurses to reduce the amount of time and resources they devoted to management purposes by close to 60%.
  • Staff reported “real benefits regarding resources optimization and quality improvement.”
  • Automatic email planning for nurses performing medical exams reduced human error, meaning “the quality of data and reliability of the pathway scheduling have been seriously improved.”

The hospital also noted that BPM empowers:

  • Clinicians to design necessary protocols without IT involvement;
  • Real-time and ad-hoc problem solving, e.g., patient care activities;
  • Access and integration of clinical repository data during follow-up activities;
  • Clinical data collection and analysis over an entire care project.

Process management in global healthcare

From this, we can categorize the benefits of process management within healthcare as the “3 As.” They give medical professionals the power to:

Adapt: Reducing the time to implement change;
Align: Providing visibility and governance across the decision management life cycle;
Act: Sensing and responding to actionable situations, based on clear information about any detected event.

Improving patient wellbeing, one process at a time

The business case for process management in global healthcare

Healthcare choke points span the entire globe, and international health professionals including physicians, dentists, midwives, nurses, optometrists, audiologists, and psychologists face snowballing challenges. Countries, states, and governments must oversee primary, secondary, and tertiary care, as well as regulating public health institutions.

A familiar refrain is that costs are spiraling, but global health is deteriorating.

If we consider the UK-based CQC report once again, we can quickly build a business case for process management solutions. The report shows up to 20% of hospital referrals in England are unnecessary, thanks to the lack of connectivity between care providers and the subsequent need for improvement in care record sharing. So, by deploying a process management tool, the handoff between departments becomes smoother, the process for record keeping is clearer, while transparency and accountability are tightened.

Plus, BPM will produce the statistical data required to monitor and improve patient care in real-time, while the simulation capability zeros the risk when calculating scenarios for clinical pathways.

The need for process change

The CQC report also highlights the need for dramatic process management, because:

  • The number of people aged 85 or over in England is set to more than double over the next 20 years. Estimates show that 1.2 million people are not receiving the help they need, an increase of 18% since 2016.
  • Healthcare trusts in England struggle to manage the number of outpatient appointments, even while up to 20% of patients do not attend those appointments.

By initiating process management, global healthcare authorities and hospitals can become proactive to citizen needs, offering services that they are entitled to and making suggestions on preventative health care rather than just delivering treatments.

Process management: Healthcare and changing capabilities

Patients expect high-quality service on demand, whether they are unfortunate enough to experience an accident or require elective treatment. Global health service providers need to deliver these functions while meeting the expectations of an overwhelming digital customer base, who expect a more online service, e.g., patient appointments and care provision.

However, the organic evolution of many international health care systems, including the NHS, mean they are plagued by numerous challenges including manual or only partially automated processes, and complex, historical policy and regulations.

Without process management technology, healthcare providers also increase manual labor and are therefore at higher risk of human error. BPM empowers a structured environment to document and modify processes and can ensure all changes meet compliance requirements.

Ultimately, BPM can improve the efficiency of health services to provide a higher quality of care. It supports healthcare professionals and institutions to deliver and enhance their capabilities through self-service and enhanced case management, while also offering a technological solution that can keep pace with policy changes. Thus, healthcare professionals can focus their entire attention on patient care.

Open your process world

*Learn more about the innovative deployment of process management in global healthcare, in our in-depth information flyer. Also, discover how Europe’s largest private hospital group has benefited from deploying Signavio across their 17 clinics.

** Read our accompanying blog post and download our extensive content on harnessing process management in the pharmaceutical industry.

Just what the doctor ordered

Signavio: Process management in global healthcare

Discover how Signavio can improve the prognosis of the healthcare sector with the intuitive Signavio Business Transformation Suite. Try it for yourself by registering now for a free 30-day trial.

Published on: November 9th 2018 - Last modified: November 9th, 2018