For those of us in the northern hemisphere, spring is setting in, the first rays of sunshine are here and greenery is once again part of the scenery. People start to stretch their legs and turn their attention to outdoor activities, but physically, it can be difficult to get back into the rhythm of warmer weather, as muscles and joints shake off the winter blues. Why not take inspiration from this annual change to focus on the process health of your organization and make it more flexible, agile and healthy? Let’s put your organization’s “summer body” program together and walk, run, ride, or skate on the road to operational excellence!
To begin with, you will need to establish the baseline level of process health within your organization. If you already have a comprehensive(BPM) framework, this may be straightforward. If not, or if you’re seeking to move beyond BPM into an initiative, there are a couple of easy ways to get started:
An operational excellence initiative (OpEx) aims to optimize the current state of your business, in a similar way to exercise shaping your body and mind. In order to target and work on the areas that need to be corrected, strengthened and optimized, you need to bring together your company’s process experts to assess the current state of your organization’s operations:
The answers to these questions will provide an overview of your current process landscape, and serve as the basis for your OpEx initiative.
To dive deeper into your processes and how they actually work, you can rely on process discovery, which can reveal the optimization potential hidden in your own data files. Process discovery also makes it possible to identify existing process variants, how and why they are used, and how often. This information, combined with further context provided by the people who actually use those processes, will give you a global vision of how your process landscape works and in which areas the work needs to be done.
Having carried out a process health check of your company, and usedto build a picture of your current process landscape, you will be able to move slowly but surely towards optimizing your processes. The objective is to maintain a global view of how your business processes interact, while also having the ability to drill down into a specific process and have a precise vision of how the process works.
Of course, the results of a session at the gym on your body are not apparent the second you put down the weights or step off the treadmill. The same goes for any operational excellence initiative: It is an approach which shows improvements only over time.
That means it’s necessary to be patient, precise, and focused on a specific process or service. It’s best to start with small objectives to measure progress quickly, celebrate these accomplishments, and then extend the initiative to other more complex processes. Don’t run before you can walk!
To make process optimization possible, information must be disclosed, and in any operational excellence initiative, transparency is the keyword. Therefore, engaging process users and other employees is vital to an effective refinement and optimization plan that will improve your process health and allow you to gain in speed, efficiency and performance.
In practice, this means you should:
As in any sporting discipline, this program requires rigor, commitment, effort and perseverance on your part and on that of your teams. The important thing is to keep up the effort, stay constant and stay on course for operational excellence!
Engaging in this type of initiative takes time and mobilizes many resources to achieve results. To support you in the field of operational excellence, Signavio is the additional team member you need to ensure reliable and fast results. Equipping yourself with the Signavio Business Transformation Suite and its four components allows you to cover all the fields of action of an OpEx initiative, for optimal efficiency and sustainable results.
Having these four elements in your organization’s locker means you’ll have the right equipment to put your operational excellence program into practice, execute it correctly, and take advantage of the initiative. Step onto the field of operational excellence, and make your company’s process health stronger than ever—just in time for summer.
Download the Signaviofor more information on the subject, and perfect your knowledge. If you’re ready to go already, sign up for your free of the Signavio Business Transformation Suite, and see how it can help ensure your organization reaches peak performance.