The segment of DSL end customer products is affected by strong competition and a complicated regulatory environment. This is the reason why excellent customer satisfaction is a main strategic goal for 1&1. 1&1 aims at achieving a high degree of automation as well as superior flexibility of the processes which primarily benefit their customers. Therefore, the jBPM process engine serves as basis for application development.Generally, process improvement projects start with the design of the processes in the business units. Here, Signavio offers  a solution for standardized and consistent documentation of the processes. The tool enables the involvement of all participants in the process organization. The total number of modeling users at 1&1 are in the high hundreds. By offering a discussion functionality as well as comprehensive means for analysis, Signavio is facilitating professional business process management at 1&1 Internet AG. 

Additionally, the dictionary of the Signavio Process Editor enables the maintenance of reusable model objects such as IT-systems. In general, process modeling with this tool is perceived as very intuitive. The familiarization with auto-completion and other editor functions took place rapidly. All relevant documents can be accessed across locations. This leads to an increased transparency and streamlined processes.At 1&1, the IT environment incorporates Windows computers as well as Linux workstations. For this reason, the platform neutrality of the BPM tool was an important requirement. Using the Signavio Process Editor, the process landscape is created and managed only by the use of a modern web browser. It can be implemented in any technological environment smoothly.

Company:

1&1 Internet AG

Employees

5018

Founded:

1988

                         Success Story

Swisscom IT is in charge of their customers' hardware across the whole product lifecycle. The related processes have a high complexity – many activities, many employees and many interfaces involved. This creates the risk of committing errors.

Thanks to BPMN modeling using Signavio and process automation using the workflow engine T!M - Task in Motion, Swisscom IT is now able to start new processes or modify existing processes at any time.

Company:

Swisscom IT Services AG

Employees:

5018

Founded:

1988

Professional business process management is an important tool for health insurance companies. An organization-wide process platform is being deployed for the Allgemeine Ortskrankenkasse Brandenburg (AOK). The Signavio Process Editor Enterprise Edition replaces a range of other tools. Several thousand process models are migrated from an ARIS®-installation and automatically fed into the Signavio Process Editor.

Each of the involved AOK subsidiaries is an autonomous company and designs and manages its own processes. All of them have their own modeling workspace but share the models with the other subsidiaries. Thus, they can learn from and help each other in their organizational development. All models include information about process frequency and execution times for tasks. This is the basis for the HR demand planning. Excel reports are directly generated from the process models. By benchmarking processes across organizations, improvement potential can be quickly identified. 

This shared process-oriented appraoch generates synergies, also during the implementation of IT-systems. Thus, the impacts of the new SAP-system „Oscare®“ on the business processes can be analyzed.  AOK chose an on-premise installation of Signavio and replaced all existing tools such as ARIS® and Visio® completely. More than 4,000 process models were directly migrated from existing ARIS®-repositories.Using Signavio‘s commenting function, experts as well as process participants can be involved in process review sessions. Thereupon, the resulting ideas are factored into the models by the process modelers.

The integrated dictionary enables a simple maintenance of important terms such as job descriptions. The process modelers at AOK were able to use the auto completion function and other editor functions with only minor training efforts.

Company:

AOK Brandenburg

Employees:

5900

Founded:

1884:

Success Story:

In order to stay one step ahead in the competitive field of public health insurances, BKK VBU has launched improvement initiative for their organizational strategy. All key processes as well as the organizational structure have been adapted in this context.

The process documentation created using the Signavio Process Editor provides a good overview of the business requirements in the context of this organizational development initiative.

Unternehmen:

BKK VBU

Mitarbeiter:

550

Gegründet:

1993

As a part of the Lloyds Banking Group, the Heidelberger Lebensversicherung AG chose to employ the Signavio Process Editor.

Thereby, the visualization of the processes using BPMN 2.0 is in the center of interest.

Company:

Heidelberger Lebensversicherung AG

Employees:

289

Founded:

1991:

As one of the leading furniture manufacturers in Europe, Pelipal is offering professional services for furniture stores and corporate clients. By employing the Signavio Process Editor, Pelipal is facing the challenges of a demanding and highly competitive furniture market. The aim is to record the administrative processes in accordance to the already highly optimized production processes, to create transparency within the organization as well as to promote continuous process improvement. Pelipal stands out due to its high demand of quality towards itself and its products. 

Due to its broad product range from disassembled furnitures to exclusive design bathrooms, Pelipal is facing the challenge to fulfill different customer requirements. 

Due to this, the Signavio Process Editor has been chosen by this internationally operating organization to allow a standardized recording of processes.Though, Pelipal is not only focusing on continuous process documentation but also on sustainable process optimization in accordance with a continuous improvement process (CPI).

Company:

Pelipal Zentralverwaltung GmbH

                  Success Story:

For instance, special wishes regarding the wood used or even salmon leather for the interior of the car. Such individual requirements call for individual processes. Before, every department had their own notes as Excel sheets and Access databases.

The introduction of the workflow solution now helps to reduce redundant work and reach clear task distribution, higher data quality and better transparency.

Company:

BMW M GmbH

Founded:

1972

At EDEKA, business processes are in the center of interest within the comprehensive implementation of SAP® – both, during the recording of the requirements for customizing as well as during the subsequent implementation of the system in the business units.The Signavio Process Editor is employed to record the processes using BPMN-diagrams. Thereby, all activities are connected to the appropriate entries in the SAP® Solution Manager as well as to corresponding SAP®-transactions.

Besides Signavio, the RWD-tool which enables the recording of workflows in the SAP®-System is employed for training reasons.Signavio offers a lightweight support for the collection and coordination of the functional processes. The connection to the SAP® Solution Manager enables EDEKA to maintain a consistent holistic overview.

Company:

EDEKA

Employee:

300.000

Founded:

1898

Particularly, with regard to individual trading companies and service holdings, aligned and transparent processes are important aspects for efficient business transactions. At KAISER + KRAFT EUROPA, the Signavio Process Editor helps to display a consistent process architecture. Thereby, the functional perspective delivers important findings for the realization of IT projects. The KAISER + KRAFT EUROPA GmbH is the service holding of the Business Equipment Group, the biggest and most profitabel division of the TAKKT AG and the leading mail order specialist for office-, workshop- and warehouse equipment in Europe.

TAKKT is the leading B2B mail order specialist for business equipment with an overall assortment of 160.000 products. The organization comprises distribution companies and service holdings in 5 industries.

Company:

TAKKT AG

Employees:

1807

Founded:

1945

Wessels+Müller AG is a medium-sized wholesaler specialized in vehicle parts, tires and garage equipment. Being one of the biggest and most reliable suppliers for car retail and garages, WM Fahrzeugteile runs a sophisticated IT infrastructure supporting enterprise resource planning and logistics. This enables the company to deliver parts within 24 hours.

Signavio’s consulting partner conspective helped to create a comprehensive documentation of the business processes using BPMN 2.0 and the Signavio Process Editor. Especially the dependencies between processes and IT systems have been of main interest. This transparency eases the operations and maintenance of the IT systems.

Company:

WM Fahrzeugteile

Founded:

2001

Being an international distributor for the beauty products brand Paul Mitchell, Wild Beauty relies on smoothless processes. The internal activities as well as interactions with suppliers and customers are at the center of attention.

Process management serves as foundation for the steady growth of the company within and outside of Germany. BPMN and the Signavio Process Editor are used to document the key business processes and evaluate their optimization potential.

Company:

Wild Beauty AG

AutoScout24 GmbH, with its more than 500,000 vehicles sold per month, is one of the best known Internet market places for cars and operates in 18 countries in Europe. The cloud-based CRM system Salesforce.com was introduced for supporting more than 37,000 sellers. The as-is marketing, sales, services and finance processes have been analyzed using the Signavio Process Editor in the course of the CRM implementation project. 

This was the starting point for defining the to-be process architecture that finally led to a detailed software specification, which in turn is used to carry out the process-oriented customizing of the new CRM system. The process definitions also help to guide the users of the CRM system.

Company:

AutoScout24 GmbH

Employees:

1100

Founded:

1998

The company grows very fast in order to fulfill the ever-increasing number of users. Stable business processes serve as solid basis for keeping control given this rapid growth at the many international locations. The Signavio Process Editor enables employees of all departments to map out their processes and discuss them with their colleagues.

Thanks to Signavio's SaaS offering, new employees can be added flexibly to the workspace and it makes internal balancing easier.

Company:

Bigpoint GmbH

Employees:

800

Founded:

2002

Lecturers, researchers and students can now use professional business process management through the Signavio Academic Initiative. A dedicated installation is available free of charge, including all features. No hassle with organizing licenses. Lecturers can invite their students into their process work space and distribute modeling tasks.The BPMN Teaching Package contains a number of exercises that can be reused in lectures directly. 

Additional functionality specifically targeted at an academic audience, e.g. support for Petri nets and extensive functionality for formal verification, allow for a deep-dive into the semantics of process modeling languages. Contact us, if you are interested in the package.

More than 300 universities are already using the free academic platform: http://www.signavio.com/academic

Unternehmen:

Humboldt-Universität zu Berlin

Mitarbeiter:

5400

Gegründet:

1809

The project "Cooperative quality development - a project of Bavarian universities of applied science for an integrated and systematic quality management" targets at using synergy effects during analysis of their administration processes. 

This serves as preparation for a possible system accreditation.The University of Applied Science in Ingolstadt has chosen the Signavio Process Editor in order to professionally support their process management initiative.

Company:

HAW Ingolstadt

Employees:

231

Founded:

1994

The Justiz-, Gemeinde- und Kirchendirektion (JGK) is responsible for the spatial development of the canton Bern. In addition, it maintains the relationships between the canton and the communities. By applying the eCH-standards eCH-0073 and -0074, the JGK is documenting its processes.

Furthermore, it aims at collecting the functional requirements for new applications. Here, the JGK relies on the versatile functionalities of the Signavio Process Editor.

Company:

JgK Bern

The BPM Initiative of the city council Gossau is part of the strategic planning for 2011-2015. It aims at a companywide documentation of processes and the creation of transparency across departments. 

The city of Gossau relies on the Signavio Process Editor which allows consistent documentation as well as a target-oriented collaboration.

Company:

Stadt Gossau

The Deutsche Gesellschaft für Technische Zusammenarbeit (gtz) helps to setup sustainable energy supply in Bolivia.

Thanks to Signavio’s Software as a Service (SaaS) platform the project partners could start immediately and jointly work on process documentation.

Company:

gtz Bolivien

The maturity model "EDEN" allows a benchmark of organizations regarding their process orientation. It was developed by the BPM-Club special interest group "Business Process Excellence" that is composed of a number of process managers and process management experts from many companies.

The association "BPM-Maturity Model EDEN e.V." uses the Signavio Process Editor and its collaboration features for their internal business processes.

Company:

BPM-Maturity Model EDEN e.V.

Founded:

2009

Clinical paths show how patients are to be treated through diagnosis and therapy in the presence of a certain disease. Thanks to professional modeling methods such as BPMN, paths can be simulated before their implementation in hospitals and they can serve as documentation of the treatments.

This allows for approximations regarding resource utilization, cost and delays. Thanks to standardized methods the exchange of paths between hospitals is possible for the first time. Costly path design tasks can be sped up through reuse and quick adaption.

Company:

Rüdiger Molle IT-Architekturbüro

Employees:

1

Founded:

1985