The challenges of Hospitality Digital

Part of the Metro AG group of companies, Hospitality Digital focuses on solutions and innovations offering digital and technological support for hotels, restaurants, caterers and trader businesses.

Despite the challenges of a global pandemic, Hospitality Digital was able to react quickly and efficiently to help their clients thanks to a strong process framework provided by Signavio. Their effective response to the unprecedented impacts of the pandemic meant Hospitality Digital were able to weather the crisis, and remain highly-focused on becoming the most agile company in the hospitality industry.

The response

To meet this goal, Hospitality Digital is focusing on four areas: transparency, training, KPIs, and responsibility. The Signavio Business Transformation Suite underpins each of these areas, offering the tools Hospitality Digital needs to model their existing processes, match their processes with the right KPIs, and enhance their entire process framework. This saves time and money that can be redirected to keep developing products and services their hospitality customers need.

With the Signavio Business Transformation Suite, Hospitality Digital benefits from:

  • A highly optimized, all-in-one Suite of business transformation tools;
  • An end-to-end approach to process lifecycle management, with integrated process mining;
  • A unique combination of offline process modelling capabilities;
  • Quick and easy company-wide collaboration; and
  • The capacity to repurpose process elements already in use within the business.