support across the business: sharing Signavio at AOK health insurance

Signavio-Kunde Norbert Sandau über Prozessmanagement bei der AOK
Large Enterprises

AOK Nordost, a major German health insurance company, wanted an organization-wide process platform. Signavio Process Manager was their choice for an all-in-one process management solution, replacing a range of pre-existing tools.

Migration from ARIS® to Signavio

As part of this business transformation, AOK chose an on-premise installation of Signavio and replaced all existing tools such as ARIS® and Visio® completely. More than 4,000 process models were directly migrated from ARIS® and automatically fed into Signavio Process Manager. To complete this mammoth task, AOK relied on the smooth and simple data migration on offer when an organization shifts their process models to Signavio.

Shared processes...

Each of the AOK subsidiaries involved in this process transfer is an autonomous company, meaning they also design and manage their own processes. All of them have their own modeling workspace, but share models with the other subsidiaries. In this way, each subsidiary can learn from and help each other in their organizational development. This shared process-oriented approach also generates synergies during the implementation of new systems: For example, analyzing the impact of the SAP system Oscare® on AOK's business processes.

...and shared planning

A collective approach to process management also means experts as well as process participants can be involved in process review sessions, and process models are made accessible to all employees through AOK's intranet. Maintaining a separate repository for publishing is not necessary with Signavio. Finally, because all models include information about process frequency and execution times for tasks, HR demand planning can take into account factors across all subsidiaries. Excel reports on relevant matters are directly generated from the process models, and by bench-marking processes across the organization, improvement potential can be identified quickly.

SAP Signavio Process Collaboration Hub,  SAP Signavio Process Manager
Operational Excellence,  Risk & Compliance

About AOK Nordost

As one of the largest health insurers in Germany, AOK insures over 25 million people—almost one third of the population. There are 11 independent regional AOKs, with AOK Nordost operating over 100 consulting locations across Germany to serve over 1.8 million customers.