A recentby the OECD’s Observatory of Public Sector Innovation (OPSI) revealed three key ways in which government entities around the world need to adapt to changing technology, and the increasingly digital expectations of the people they serve. As labeled by the OPSI, these trends include:
Of course, without actually understanding the processes that exist, there is no way to ensure they are visible outside government departments. And, if the processes are not optimized, then allowing more people to access them will simply increase bottlenecks and lead to greater customer dissatisfaction. Equally, if processes are not clearly delineated, they cannot be automated or used as the basis for useful algorithms.
In other words, process management is crucial for government bodies seeking to embrace these trends, and transform the way they work.
Society benefits when government departments are working efficiently and effectively. The core goal is the successful delivery of health, education, and other services, and the positive impact this has on individuals, but there is also a wider economic benefit. Public sector process management enables these benefits by supporting:
Using theas the foundation of process management for government enables the creation of more efficient, effective, and user-friendly governments.
To find out more, download your free guide to. (If you’re not based in Australia, never fear—the resource includes universal suggestions!) Or, if you’re ready to get started transforming your government operations today, why not sign up for a free with Signavio.