The Signavio Process Manager covers significant aspects of an organizational handbook in line with BaFin conformance.Ronald König, head of department for internal revision, Sparda-Bank Berlin eG

Sparda Bank has been the bank with the most satisfied customers for 20 years, according to a German customer survey. With their initiative for process management, Sparda Bank Berlin eG is now a leader in process management within the banking sector.

The goal of this BPM project is to establish an organizational handbook in line with BaFin conformance, based on the business processes of the bank. Sparda Bank decided on Signavio Process Manager because of its intuitive usability.

In the dynamic banking sector, making processes sustainable is becoming increasingly important. The project at Sparda Bank Berlin eG started in early 2012 with the aim of establishing an organizational handbook in line with BaFin conformance, ensuring all operating procedures and business processes of Sparda Bank eG could be comprehensively analyzed and edited. During this process, they noticed they could establish process management throughout the organization at the same time. The first step was developing a process landscape, dividing  Sparda Bank operations into core, management, and support processes. Based on this structure, workshops were organized with process stakeholders and the processes were recorded in their current state, in order to be able to define future state processes later. The credit department was the first focus point for the process management initiative at the bank, as it had the most satisfied customers. Following the first implementation phase, in which access to documents from Lotus Notes was secured, all processes were recorded in BPMN 2.0.

Sparda Bank Berlin decided on process modeling with Signavio Process Manager, which not only enables the documentation of processes, but also covers significant parts of the organizational handbook. In addition, the intuitive usability was a central aspect in the decision for Signavio Process Manager. Following a brief introductory training session, Sparda Bank employees were ready to start modeling processes straight away.

In Signavio Process Manager’s BPM Collaboration Hub, processes can be accessed by all 700 of the bank’s employees.The project at Sparda Bank Berlin is a great example of the successful interaction of process management in the development of a comprehensive organizational handbook.

For the management of approvals, the Sparda Bank Berlin uses the integrated approval workflow in Signavio Process Manager.

The Signavio Business Transformation Suite has been available since April 2017. Signavio Process Manager unites Process Editor with Decision Manager. These are joined by Signavio Workflow Accelerator and Signavio Process Intelligence as part of the Suite.