Process goalDevelop a business contact into a sales opportunity.
ContextSales managers often have a large number of meetings with both qualified prospects and ad hoc contacts. They may use triage to prioritise follow-up, in order to maximise the number of qualified leads. To do this, the sales manager might write on their new contact’s business card, after their first meeting, to indicate whether to follow up now, later or never. Responding now might mean requesting another meeting, while later could mean sending a friendly but non-committal response. Although a simple to do list application might provide enough functionality for this scenario, using Signavio Workflow Accelerator gives you the benefit on a case view that conveniently collects more information about each contact, but without the complexity of a full-featured sales pipeline tool.
TriggerForm - specifies the contact’s name and contact details, or perhaps a scan of the business card.
ActionsThis process records the result of a business meeting by triaging contacts according to what follow-up they require.
RolesSales Manager - member of a business development team. The process only has this one role, as it does not include collaboration with team members.
FieldsThe process data consists of whatever information the sales manager uses to triage the contact and follow up.
- Contact name (Text, required) - the name of the prospect - the potential customer.
- Telephone number (Text) - the contact’s phone number, in case the sales manager doesn’t use an external address book.
- Job title, Company (Text) - the contact’s job, which the sales manager might use to prioritise and triage the contact.