By improving cycle times for patent management processes by 25%

Aristocrat Leisure Limited is a global entertainment and content creation company that leverages technology to deliver world-leading mobile and casino games. Aristocrat wanted to improve its business processes to accelerate its resilience and success. Previously, the company had laid a solid foundation for business process management, so it hoped it could realize significant business value through an initiative for continuous business process improvement. However, process maturity varied significantly across Aristocrat’s business units. Aristocrat knew it needed to establish a standard for process ownership and performance metrics to maintain its edge in a competitive industry.

Accelerating Enterprise-Wide Continuous Process Improvement with SAP® Signavio® Process Transformation Suite

Before: Challenges and Opportunities

  • Need for support from the entire organization for continuous process improvement; strong dedication
    from leadership to business process management (BPM)
  • Varying levels of process maturity across many different business units and users who have little
    experience with concepts such as process ownership and process performance metrics
  • Imperative to embed process ownership and relevant process performance metrics into the
    organization to drive specific business outcomes


  • SAP® Signavio® Process Transformation Suite to accelerate continuous process improvement
  • Ability to embed solutions from SAP Signavio Process Transformation Suite into key projects with high visibility across the business to create buy-in and support from users
  • Previous success implementing process mining for defined projects and in specific areas with SAP
    solutions, which can also support enterprise-wide process improvement to drive and monitor key KPIs

After: Value-Driven Results

  • Achieved stronger compliance and received an affirmative rating by external auditors on core field
    service systems, processes, and controls, as well as recognized efforts for continuous improvement
  • Improved cost savings across various business units, including spend and technical services
  • Reduced avoidable loss of revenue by 0.13% and regained millions of dollars of potential losses

“Significant growth coupled with low visibility of BPM practices were hurdles to improving processes at
Aristocrat. SAP Signavio Process Transformation Suite helps us make management practices
tangible, scale the business, and accelerate cultural change.”

Phil von Behr, Global Transformation, Senior Vice President, Aristocrat Leisure Limited