August 27th 2019

Signavio is now using the newly launched and enhanced ITSM Process Library. Resulting from a joint effort with Dipl.-Ing. Walter Abel Management Consulting, one of Signavio’s Certified Partners, the tool is a standardized best practice process model (ITSM Process Map) that takes into account the requirements of ITIL® 4, ISO 20000 and ISO 27000.

The ITSM Process Library also depicts additional requirements for the efficient and economical management of IT organizations, supported by numerous tools (role descriptions, checklists, and templates), modeled in BPMN 2.0.

The partnership with Dipl.-Ing. Walter Abel Management across ITIL® initiatives has already produced hundreds of intuitively-constructed process diagrams, each one containing a wealth of valuable information. These comprehensive and BPMN 2.0-compliant diagrams can also be customized to fit any organization’s specific IT Service Management (ITSM) requirements.

The benefits of the ITSM Process Library include:

  • Best practice roll-out from the very beginning
  • Process models tailored to the needs of the enterprise
  • Integration with process models enterprise-wide
  • The reduction in consulting spending
  • Quick wins across mission-critical projects