Balancing the scales of customer experience and operational efficiency with SAP Signavio solutions (Americas)

• On-demand

rong, lasting relationships with customers, by identifying how experiences and processes are related.

Balancing the Scales of Customer Experience and Operational Efficiency with SAP Signavio Solutions (plus live Q&A)

Using journey to process analytics, you can improve organizational decision-making and build strong, lasting relationships with customers, by identifying how experiences and processes are related.

Join Maureen Fleming, Program Vice President for Intelligent Process Automation, IDC, Ron Agam, Chief Product Officer, SAP Signavio and Till Reiter, VP Product, SAP Signavio Process Transformation Suite, SAP Signavio for an in-depth discussion of this new frontier in process management.

In this insightful session you will learn how to identify and close the experience gap; understand the impact of operational activities and changes on customer, supplier, or employee experiences; and optimize the way you operate and engage — while creating positive experiences at the same time.

At a Glance:

What

Balancing the scales of customer experience and operational efficiency with SAP Signavio solutions (Americas)

When

11:00 am EST

How long

1 hour

Who

SAP Signavio

Where

Live online