Customer Journey Mapping

  • Process Management for the Telecommunications Industry

    Download

    Telecommunications companies are an integral part of the modern world, but their status as an essential service means it can be difficult to offer a compelling value proposition to customers. This short read shows how telco companies can make use of the power of business process management to drive up profits, improve efficiency, and increase customer satisfaction by putting the customer at the center of their business.

  • Best Practices: Professional BPM for Financial Service Providers

    Download

    With its innovative features, Signavio Process Manager’s integrated BPM solution meets the needs of financial institutions including banks, insurance agencies, and investment firms.

  • Customer Excellence for Telecommunications

    Download

    Increasing competition, major technological advances, regulatory impact, new market trends: telecom operators are facing a rapidly changing world. With Signavio customer journey mapping and process mining, companies can stay agile and ahead of the competition.

  • Optimized Customer Experience with Customer Journey Mapping

    Download

    A consistent customer-focused approach is central to the success of your organization. But how do you offer optimal service? The relationship between business processes and Customer Journey Maps offers new possibilities.

  • Royal Commission into Victoria’s Mental Health System

    Download

    The Royal Commission into Victoria’s Mental Health System has delivered an interim report showing that Victoria is in the midst of a mental health crisis. Find out how effective process management can help, by placing people and families at the center of care, reducing the decision-making burden on mental health workers, and improving the efficiency of mental health services, leading to a higher quality of care.

  • Tech Mahindra: Leading with Simplification

    Download

    Tech Mahindra is a global technology firm, offering solutions across customer services, IT, and networks, and working to leverage data for real time insights and help drive optimization, standardization, proactive risk mitigation, and efficiency improvements for customers in multiple industries. Download this customer story to discover how Tech Mahindra used the Signavio Business Transformation Suite, including Signavio Process Intelligence, to optimize and simplify business processes for a leading telecommunications firm.

  • The Innovative Deployment of Process Management in Healthcare

    Download

    Using Business Process Management (BPM) technology in a healthcare setting is innovative. Using it in conjunction with accepted “clinical pathway” care plans is revolutionary. Discover the vast challenges facing global healthcare providers, and how process management can modernize core processes and systems to support new clinical practices, regulatory standards, and support government regulations. Also, discover how Europe's largest private hospital group, Hirslanden, leverages Signavio for massive process optimization in 17 clinics for more than 9,600 employees. And there’s more! Learn how BPM helped one Italian hospital save money, time, and improve patient wellbeing.

  • Enhanced Customer Journey Mapping and Custom Images

    Download

    Aragon Research Hot Vendor™ 2018 in Customer Journey Mapping! Discover why Signavio is the world's first ever process management vendor to win two of these prestigious awards. Download this extended flyer on our industry-leading Customer Journey Mapping (CJM) technology which brings customer experience into even sharper resolution with custom images. This Hot Vendor™ 2018 winning technology enables you to incorporate your own brand identity into your process models, empowering your staff and colleagues to suggest process improvements in a more collaborative and personal environment! Read the stats on why Customer Journey Mapping is so critical to your business success, how it supercharges profit, and boosts employee and customer satisfaction. Learn why Customer Journey Mapping and custom image technology is today's quantum leap in enterprise success.