Customer Journey Mapping

  • Process Management for the Telecommunications Industry

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    Telecommunications companies are an integral part of the modern world, but their status as an essential service means it can be difficult to offer a compelling value proposition to customers. This short read shows how telco companies can make use of the power of business process management to drive up profits, improve efficiency, and increase customer satisfaction by putting the customer at the center of their business.

  • Best Practices: Professional BPM for Financial Service Providers

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    With its innovative features, Signavio Process Manager’s integrated BPM solution meets the needs of financial institutions including banks, insurance agencies, and investment firms.

  • Optimized Customer Experience with Customer Journey Mapping

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    A consistent customer-focused approach is central to the success of your organization. But how do you offer optimal service? The relationship between business processes and Customer Journey Maps offers new possibilities.

  • The Innovative Deployment of Process Management in Healthcare

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    Using Business Process Management (BPM) technology in a healthcare setting is innovative. Using it in conjunction with accepted “clinical pathway” care plans is revolutionary. Discover the vast challenges facing global healthcare providers, and how process management can modernize core processes and systems to support new clinical practices, regulatory standards, and support government regulations. Also, discover how Europe's largest private hospital group, Hirslanden, leverages Signavio for massive process optimization in 17 clinics for more than 9,600 employees. And there’s more! Learn how BPM helped one Italian hospital save money, time, and improve patient wellbeing.

  • Enhanced Customer Journey Mapping and Custom Images

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    Aragon Research Hot Vendor™ 2018 in Customer Journey Mapping! Discover why Signavio is the world's first ever process management vendor to win two of these prestigious awards. Download this extended flyer on our industry-leading Customer Journey Mapping (CJM) technology which brings customer experience into even sharper resolution with custom images. This Hot Vendor™ 2018 winning technology enables you to incorporate your own brand identity into your process models, empowering your staff and colleagues to suggest process improvements in a more collaborative and personal environment! Read the stats on why Customer Journey Mapping is so critical to your business success, how it supercharges profit, and boosts employee and customer satisfaction. Learn why Customer Journey Mapping and custom image technology is today's quantum leap in enterprise success.