Tag: Customer Experience

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The demand for better customer experiences in banks blog header image

New study: Consumers demand better customer experiences from banks
Répondre à la crise : comment adapter vos fonctions essentielles pour assurer la continuité des affaires

Best Practices

How to Adapt Critical Business Functions in a Crisis
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Thought Leadership

What Makes a Successful BPM Implementation?
Prozessmanagement bei Taifun-Tofu - Bild von Valentin Jäger

Industries

Natural balance: How sustainable process management can support a strong corporate culture
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Best Practices

5 Signs Your Processes May Damage Customer Satisfaction
customer excellence

Thought Leadership

Customer Excellence set to become the new business imperative
2019 BPM predictions blog image

Thought Leadership

The future is... now | Dr. Gero Decker’s 2019 BPM predictions
Failed it! Book

Best Practices

3 Easy Mistakes to Avoid When Designing Customer Journey Maps
challenges for telco companies - mobile in a hand

Industries

Top 5 Challenges for Telco Companies: How BPM Can Help
customer experience blog post image

Thought Leadership

Moments of Magic: Upgrade Customer Experience with CJM
compliance and customer experience - man in front of a computer

Industries

Compliance & Customer Experience: a Crucial Relationship