The Islamic Development Bank (IsDB) is a multilateral development bank that works to improve the lives of those it serves by promoting social and economic development in member countries and Muslim communities worldwide. IsDB aims to deliver impact at scale, providing the infrastructure to enable people to lead better lives and achieve their full potential.

In support of this mission, IsDB needed a convenient way for internal stakeholders to understand the company’s activities and visualize related processes. IsDB therefore sought an approach to provide better structure for its process documentation, as well as enable employees to access the required process and operational knowledge quickly and efficiently.

Developing a Single Source of Process Truth with SAP® Signavio® Process Manager

Before: Challenges and Opportunities

  • Opportunity to improve process management knowledge, skills, and strategy across the business
  • Organizational restructure that led to scattered process documentation and decentralized authorization, resulting in inconsistent decision-making
  • Previous process management software no longer fit for purpose


  • Ability to document, model, simulate and compare business processes using the SAP® Signavio® Process Manager solution, as well as outline interconnections between processes in different areas of the business
  • Effective support and guidance from SAP Signavio employees and the SAP Preferred Success team
  • Future adoption of the SAP Signavio Process Insights solution for analysis of crucial corporate services and administration processes to identify opportunities for improvement

After: Value-Driven Results

  • Single platform to help internal stakeholders understand process structure and details, from any location
  • Stronger collaboration across stakeholders during process design and execution, facilitated by SAP Signavio Process Collaboration Hub
  • Ability for distributed teams of business users to manage the lifecycle of processes, as well as maintain process compliance and process governance across the organization, using SAP Signavio Process Governance
  • Realization of immediate process improvements as well as building a culture of process excellence

“SAP Signavio solutions have been crucial in supporting Islamic Development Bank to create an overall business process management strategy, while also enabling our employees to access process information when and where they need it.”

Anis Ben Khedher, Operations Governance and Oversight Expert, Islamic Development Bank