Building a toolkit to fine-tune processes internally and for customers

With leading-edge technologies and offerings including hybrid IT, business applications, and cocreation services, Fujitsu Limited helps make the world more sustainable by building trust in society through innovation. As a trusted SAP partner, Fujitsu enables customers to build IT infrastructures, helping ensure a smooth journey to SAP® solutions.

Across this complex business, Fujitsu recognizes the importance of optimizing processes in both its own and customers’ operations. With that in mind, they decided to explore the power of business process transformation solutions combined with digital transformation initiatives.

Enabling Insightful Customer Dialogues with Business Process Transformation Solutions from SAP

Before: Challenges and Opportunities

  • Expand capability in business process transformation to better understand how these solutions can help Fujitsu’s customers transform digitally
  • Incorporate these solutions as a key component of customer offerings
  • Deploy the solutions in Fujitsu’s internal projects, including the implementation of SAP S/4HANA®


  • Fifty-year partnership with SAP enhanced by SAP’s expertise in business process transformation
  • SAP® Signavio® solutions, helping document, model, design, and simulate processes and journeys to improve process performance at scale
  • Synergy between SAP Signavio solutions and Fujitsu’s strategy to implement SAP S/4HANA and other SAP solutions more efficiently for customers

After: Value-Driven Results

  • An expanded customer portfolio that includes business process transformation offerings to help customers streamline their processes
  • Improved customer service with value realization road maps based not only on technology but also on the business outcomes an initiative will achieve
  • Enhanced ability to build a robust business case for customers by including processes and related insights in early discussions and offering workshops that help them quickly grasp the opportunities of digital transformation

“As a key component of our SAP software portfolio, SAP Signavio offers a comprehensive suite of tools and solutions for organizations to streamline processes, improve operations efficiency, and drive innovation. This results in greater productivity and competitiveness for our customers.” 

Daigoro Arimura, VP, Head of Global Business Applications, Fujitsu Limited

To find out more about how Fujitsu Limited has embraced SAP Signavio solutions across its operations and portfolio, including challenging established ways of working, download the story below.