In today’s world of AI agents, fast automation and mountains of contextual data, a DTO is crucial in offering organizations the visibility they need to understand their performance and make data-driven decisions on how to optimize performance.
Gartner* describes a DTO as “a dynamic software model of any organization that relies on operational and contextual data to understand how an organization operationalizes its business model, connects with its current state, responds to changes, deploys resources and delivers customer value.”
* Gartner Market Guide for Technologies Supporting a Digital Twin of an Organization 4 January 2023, Author: Marc Kerremans, VP Analyst. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved