Responsible for Signavio’s Sales, Customer Service and Marketing teams, Mark has worked in the hi-tech sector for several years, specializing in helping organizations to optimize their customer journeys and the underlying operations that deliver them. He is an expert in digital technology and transformation in international business environments.

The possibilities of BPM

In his article, Mark touches on the enormous possibilities of process automation, as well as the efficiency dividend of standardizing and simplifying workflows. By tracking customer transactions end-to-end, and bridging the gap between IT and business goals, banks and other institutions can treat their myriad business processes as one seamless system, making refinement and improvement easier and more effective. In essence, the whole article is essential reading for anyone in the financial industry—or anyone with an interest in how BPM can help organizations succeed.

BPM for banks article…and more

Mark’s article was first published in PaymentsJournal, an online payments and banking news and information portal, in March 2018. To read it in full, just visit the PaymentsJournal website.

If you’d like more information on how Signavio can help with BPM for banks and other financial institutions, download a copy of our Best Practice guide Professional BPM for Financial Service Providers. Or, for a case study of BPM for banks in practice, check out this example using Signavio Workflow Accelerator: workflow automation for Know Your Customer processes in the APAC region.

If you’ve read everything you need, and you’re keen to get started on realizing the opportunities of BPM for your own business, why not sign up for a free 30-day trial with Signavio today.

Published on: March 22nd 2018 - Last modified: April 27th, 2018