Responsible for Signavio’s Sales, Customer Service and Marketing teams, Mark has worked in the hi-tech sector for several years, specializing in helping organizations to optimize their customer journeys and the underlying operations that deliver them. He is an expert in digital technology and transformation in international business environments.
In his article, Mark touches on the enormous possibilities of process automation, as well as the efficiency dividend of standardizing and simplifying workflows. By tracking customer transactions end-to-end, and bridging the gap between IT and business goals, banks and other institutions can treat their myriad business processes as one seamless system, making refinement and improvement easier and more effective. In essence, the whole article is essential reading for anyone in the financial industry—or anyone with an interest in how BPM can help organizations succeed.
Mark’s article was first published in PaymentsJournal, an online payments and banking news and information portal, in March 2018. To read it in full, just visit thewebsite.
If you’d like more information on how Signavio can help with BPM for banks and other financial institutions, download a copy of our Best Practice guide. Or, for a case study of BPM for banks in practice, check out this example using Signavio Workflow Accelerator: in the APAC region.
If you’ve read everything you need, and you’re keen to get started on realizing the opportunities of BPM for your own business, why not sign up for awith Signavio today.