Customer touchpoints: Journey to process analytics in practice (APJ)

On-demand

over how real customers have integrated journey-to-process analytics from SAP Signavio solutions into their operational environment, revealing the sometimes-surprising relationships between customer, supplier, or employee experiences and the processes that underpin them. Plus, get an insight into the levers these organizations have used to improve customer, supplier or employee experiences on the process side.

event

Customer Touchpoints: Journey to Process Analytics in Practice (plus live Q&A)  

Discover how real customers have integrated journey-to-process analytics from SAP Signavio solutions into their operational environment, revealing the sometimes-surprising relationships between customer, supplier, or employee experiences and the processes that underpin them. Plus, get an insight into the levers these organizations have used to improve customer, supplier or employee experiences on the process side.

Hear directly from our partner Qualtrics on the integration of experience data such as net promoter score, customer satisfaction score, customer effort score, and even qualitative feedback in the context of real-world journeys. Get the baseline information you need to operate more efficiently and effectively, grow and create new business value, and build a process-first, data-driven, customer-centric mind-set within your organization.

At a Glance:

What

Customer touchpoints: Journey to process analytics in practice (APJ)

When

3:00 pm AEST

How long

1 hour

Who

SAP Signavio

Where

Live online