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Past events

We all know that customer experience is a product of the interaction between an organization and its customer. But until recently, the customer experience has played out in favor of the organization and not the customer. But times are changing, and the power is shifting.

For organizations willing to pay attention, they will find that customers are now more visible and vocal about their experiences with organizational processes (manual or automated), artificial internal organizational boundaries, and limited channels.

In this webinar, Gero Decker, CEO and co-founder of Signavio, and Steven Spear, Senior Lecturer at the MIT Sloan School of Management and Engineering Systems Division, will discuss how being smarter, better, and faster matters. If you discover your business process flaws or failures quickly, you can avoid larger problems down the road. You’ll hear real-world examples of how companies can and have improved quality, increased safety, and sustained innovation within their organizations on their way to greatness.

Once again the likes of Uber, Tesla and Google will lead the all-star line-up of use cases and interactive sessions for Europe’s foremost business leaders – sponsored by Signavio.