We all know that customer experience is a product of the interaction between an organization and its customer. But until recently, the customer experience has played out in favor of the organization and not the customer. But times are changing, and the power is shifting.
For organizations willing to pay attention, they will find that customers are now more visible and vocal about their experiences with organizational processes (manual or automated), artificial internal organizational boundaries, and limited channels.
Building the Intelligent Edge
Join Signavio for what is always one of the business analysis community’s top events.
In this webinar, Gero Decker, CEO and co-founder of Signavio, and Steven Spear, Senior Lecturer at the MIT Sloan School of Management and Engineering Systems Division, will discuss how being smarter, better, and faster matters. If you discover your business process flaws or failures quickly, you can avoid larger problems down the road. You’ll hear real-world examples of how companies can and have improved quality, increased safety, and sustained innovation within their organizations on their way to greatness.
Showcasing key areas around RPA and Intelligent Automation adoption for a wide range of industries
Understand how to establish a roadmap to an Operational Excellence Program that helps to accelerate your corporate vision.
Join Signavio, from the 22nd —25th October in London for Europe’s foremost independent BPM conference, which will be co-located at the Radisson Blu Portman Hotel with the Enterprise Architecture Conference.
Once again the likes of Uber, Tesla and Google will lead the all-star line-up of use cases and interactive sessions for Europe’s foremost business leaders – sponsored by Signavio.
Learn why so many progressive companies are using the Operational Excellence approach to drive business growth.