Customer Journey Mapping

  • Telecommunications Industry Facing a Disruptive Future

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    The current state of the telecommunications industry is defined by disruption. This white paper details how Signavio can help telecom operators meet today's challenges by improving efficiency and productivity while reducing the cost of doing business. Each section of this paper is supported by case studies with Signavio telecommunications customers, providing real-world examples of how Signavio has helped telecom operators thrive in a constantly-changing environment.

  • Room With a (Process) View

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    Researched and written by academic staff from Belgium’s Hasselt University, in collaboration with Signavio, this full-length book uses clear operational examples from the hospitality industry, workflow diagrams, and self-paced learning exercises to help you optimize your business processes using business process model and notation (BPMN) and decision model and notation (DMN).

  • Signavio for the Insurance Sector

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    The insurance industry faces disruptive change. Demanding customers, new competitors, and a changing set of compliance criteria are transforming the entire environment. Download this white paper for a comprehensive guide to how the Signavio Business Transformation Suite drives intelligent transformation/automation at scale. Learn how the trusted Signavio insurance solution defuses the top challenges faced in the sector. With REAL customer quotes, exclusive research, and global statistical reports, Signavio is your assistant & guardian across the future of insurance and customer experience.

  • Thinking of... People-Centric Process Management?

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    This e-book ($27 value) from industry experts Mark McGregor and Ian Gotts is a different sort of read – instead of simply providing you with ideas and case studies, it also helps you ask the right questions. At the time of release, it quickly became a Top 10 Amazon best-seller in a number of business related categories and garnered rave reviews. Get it now for free, courtesy of Signavio!

  • What is a Customer Journey Map?

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    Customer journey maps are increasingly essential to the way modern organizations improve and transform. In this white paper, you will learn exactly what creating a customer journey map entails, and why market-disrupting companies are focusing so much on getting them right.