SAP Signavio: A Leader in the SPARK Matrix™ Customer Journey Mapping report, 2023

SAP® Signavio® solutions for business process transformation have been named a Leader in the 2023 SPARK Matrix™ Report for Customer Journey Mapping.

The Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape and evaluates twenty leading Customer Journey Mapping vendors. Each market participant is analyzed against several parameters of Technology Excellence and Customer Impact.

The study highlights the ability of the SAP Signavio Journey Modeler to deliver:

  • customer journey mapping (CJM) as a process of creating a visual representation of customer journeys and experiences across touchpoints and interaction channels
  • out of the box metrics and benchmarking
  • understanding of journey complexity based on underlying processes
  • experience-driven process mining with Journey-to-Process Analytics

We believe this study further validates our commitment to help our customers understand end-to-end customer behavior and interaction across touchpoints in an omnichannel environment. These enable them to obtain a clear picture of their customers’ journeys, measure their results, learn and adjust, establishing a continuous improvement loop.

Download now your complimentary copy to:

  • Gain insights on the Customer Journey Mapping market trends and vendors from a trusted, global analyst firm
  • Learn why Quadrant names SAP Signavio solutions as a Leader
  • Discover the strengths that led to SAP Signavio solutions’ highest rating for Customer Journey Mapping

SPARK Matrix™: Customer Journey Mapping (CJM), 2023