SAP Signavio: A Leader in the SPARK Matrix™ Customer Journey Mapping report, 2023
SAP® Signavio® solutions for business process transformation have been named a Leader in the 2023 SPARK Matrix™ Report for Customer Journey Mapping.
The Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape and evaluates twenty leading Customer Journey Mapping vendors. Each market participant is analyzed against several parameters of Technology Excellence and Customer Impact.
We believe this study further validates our commitment to help our customers understand end-to-end customer behavior and interaction across touchpoints in an omnichannel environment. These enable them to obtain a clear picture of their customers’ journeys, measure their results, learn and adjust, establishing a continuous improvement loop.