Turning ITSM Data into a Service Performance Engine
Webcast
June 11 , 2026 4:00pm CEST| 10:00am EDT
en
Process excellence doesn't happen by accident.
It depends on a clear, data-driven understanding of how your service processes actually run. Where handovers break down. Where queues build up. Where the gap between the process you designed and the one you're running is quietly costing you performance.
In this webcast, see how SAP Signavio Process Intelligence helps IT and service teams move from reactive firefighting to continuous process improvement, with full transparency into how work really flows across your organization.
And with our partner Scheer IDS' integration package for Jira® Service Management, getting started is faster than ever. It pulls data directly from Jira® Service Management into SAP Signavio Process Intelligence, so your teams can surface service performance insights from the environment they are in.
You'll walk away knowing how to:
- Build a foundation for process excellence. Get a transparent, end-to-end view of how your service processes really run.
- Move from insight to action. Pinpoint the root causes behind performance gaps and SLA breaches, then prioritize the improvements that deliver measurable business impact.
- See the Process Consulting Agent in action. Watch a live demo of how anyone can ask process questions in plain language and get meaningful answers and tailored recommendations instantly.
Partners
Speakers
Jesse Sukhbayar
Marketing Lead, Partners & Strategic Initiatives, SAP BTM
Jesse drives joint go-to-market strategy with strategic partners SAP Signavio and SAP LeanIX and ecosystem business development. With nearly a decade in product and partner marketing, she specializes in turning complex technology into clear, compelling narratives that help customers and partners advance their transformation journeys.
Jesse drives joint go-to-market strategy with strategic partners SAP Signavio and SAP LeanIX and ecosystem business development. With nearly a decade in product and partner marketing, she specializes in turning complex technology into clear, compelling narratives that help customers and partners advance their transformation journeys.
Montse Salvador
Director, Product Marketing, SAP Signavio Process Mining
Montse leads go-to-market strategy and product positioning for SAP Signavio at SAP, with a focus on Process Mining and process optimization. Passionate about data-driven decision-making, she works at the intersection of customer insights and market strategy — helping organizations understand how process intelligence can drive measurable business outcomes.
Montse leads go-to-market strategy and product positioning for SAP Signavio at SAP, with a focus on Process Mining and process optimization. Passionate about data-driven decision-making, she works at the intersection of customer insights and market strategy — helping organizations understand how process intelligence can drive measurable business outcomes.
Winfried Barth
Solution Unit Lead for Processes & Digitalization, IDS Scheer IDS
Winfried is a seasoned expert in process mining and analytics with over 20 years of experience delivering impactful results across a wide range of industries. He has successfully led numerous customer projects, helping organizations unlock value from their processes. As the leader of a team of Process Mining consultants and developers, Winfried has played a key role in advancing SAP Signavio Process Analysis and Mining solutions, including the development of integration packages for the Signavio suite.
Winfried is a seasoned expert in process mining and analytics with over 20 years of experience delivering impactful results across a wide range of industries. He has successfully led numerous customer projects, helping organizations unlock value from their processes. As the leader of a team of Process Mining consultants and developers, Winfried has played a key role in advancing SAP Signavio Process Analysis and Mining solutions, including the development of integration packages for the Signavio suite.