Turning ITSM Data into a Service Performance Engine
Webcast
June 11 , 2026 4:00pm CEST| 10:00am EDT
en
Identify bottlenecks and improve SLA outcomes with Process Mining
Your IT Service Management data holds more than ticket counts and resolution times. It holds the full story of how workflows - and where it breaks down.
As incidents, requests, and changes move across teams and workflows, inefficiencies in handovers, queues, and execution stay hidden in standard reports. Process mining changes that.
In this webinar, you'll get a transparent, data-driven view of your ITSM operations - and a clear path to improving them.
You'll walk away knowing how to:
- Visualize how work flows across your service processes
- Identify bottlenecks and root causes of SLA breaches
- Reduce resolution times and improve process consistency
What you'll see live: The Scheer IDS integration package for Jira® Service Management which allows you to extract data from Jira® Service Management into SAP Signavio Process Intelligence - showing how IT teams surface service performance insights directly from their existing Jira environment, with no system changes required.
Register now
Partners
Speakers
Jesse Sukhbayar
Marketing Lead, Partners & Strategic Initiatives, SAP BTM
Jesse drives joint go-to-market strategy with strategic partners SAP Signavio and SAP LeanIX and ecosystem business development. With nearly a decade in product and partner marketing, she specializes in turning complex technology into clear, compelling narratives that help customers and partners advance their transformation journeys.
Jesse drives joint go-to-market strategy with strategic partners SAP Signavio and SAP LeanIX and ecosystem business development. With nearly a decade in product and partner marketing, she specializes in turning complex technology into clear, compelling narratives that help customers and partners advance their transformation journeys.
Montse Salvador
Director, Product Marketing, SAP Signavio Process Mining
Montse leads go-to-market strategy and product positioning for SAP Signavio at SAP, with a focus on Process Mining and process optimization. Passionate about data-driven decision-making, she works at the intersection of customer insights and market strategy — helping organizations understand how process intelligence can drive measurable business outcomes.
Montse leads go-to-market strategy and product positioning for SAP Signavio at SAP, with a focus on Process Mining and process optimization. Passionate about data-driven decision-making, she works at the intersection of customer insights and market strategy — helping organizations understand how process intelligence can drive measurable business outcomes.
Winfried Barth
Solution Unit Lead for Processes & Digitalization, IDS Scheer IDS
Winfried is a seasoned expert in process mining and analytics with over 20 years of experience delivering impactful results across a wide range of industries. He has successfully led numerous customer projects, helping organizations unlock value from their processes. As the leader of a team of Process Mining consultants and developers, Winfried has played a key role in advancing SAP Signavio Process Analysis and Mining solutions, including the development of integration packages for the Signavio suite.
Winfried is a seasoned expert in process mining and analytics with over 20 years of experience delivering impactful results across a wide range of industries. He has successfully led numerous customer projects, helping organizations unlock value from their processes. As the leader of a team of Process Mining consultants and developers, Winfried has played a key role in advancing SAP Signavio Process Analysis and Mining solutions, including the development of integration packages for the Signavio suite.