The value of linking process and experience

A disconnect between your operational and experience goals can lead to a disengaged consumer base, giving ground to the competition, demoralizing employees, harming employee retention rates, or leading to unhappy suppliers.

Achieving excellence over all touch points is only possible when you consider the back office and the front office. The root cause of bad experiences is often revealed only by considering the key operational factors influencing the sentiment of your customers, employees, or suppliers. Only then can you understand quickly where to focus first, based on data.

SAP Signavio solutions help you transition from process-first to powerful 360-degree transformations, untapping the potential of adding an outside-in perspective to process analysis.