All session recordings from the BPI Tour 2021 are available below.
We hope to see you at our next event!


12:00 EDT
17:00 BST
Watch recording

Executive Keynote & Event Opening

Luka Mucic - Chief Financial Officer and Member of the Executive Board, SAP SE

SAP's Chief Financial Officer will welcome attendees to the BPI Tour, and offer some opening remarks.
12:10 EDT
17:10 BST
Watch recording

Business Process Intelligence: the path towards the intelligent enterprise

Dr. Gero Decker - Co-founder & CEO, Signavio and General Manager Business Process Intelligence, SAP
Rouven Morato - General Manager Business Process Intelligence, SAP

Tune in as Gero Decker and Rouven Morato share their vision of the Intelligent Enterprise, and why business processes are key to bringing that vision to life. Find out more about business process intelligence (BPI), and learn how to get started with BPI in your own organization.
12:30 EDT
17:30 BST
Watch recording

The Golden Age Of Process Intelligence Is On The Horizon

Bernhard Schaffrik - Principal Analyst, Forrester

12:50 EDT
17:50 BST
Watch recording

BPI Product Session

Ron Agam - Chief Product Officer, Signavio
Till Reiter - VP Product for the Signavio Transformation Suite, Signavio

13:20 EDT
18:20 BST


13:35 EDT
18:35 BST
Watch recording

Why consistent change works best from the factory floor with BPM being major connector

Michal Wierzchowski - Sr Director Materials EMS, Jabil

Jabil digital transformation strategy is being followed by the believe that the best ideas come straight from the source and making digital transformation stick is simply a case of putting those ideas into practice across the board. We have started looking at integrating technology into connected workflows, but before bringing in any new technology we first turned to process mining. We are going to share this journey with closer look on to the major milestones.
14:05 EDT
19:05 BST
Watch recording

Innovation, Transformation and Customer Experience and how the three are connected

David Lutz - Director Program Management, Farmers Insurance

14:35 EDT
19:35 BST
Watch recording

Partner Fireside Chat with Deloitte

Chip Kleinheksel - Principal and Global SAP CTO, Deloitte Consulting LLP
Christopher Dinkel - Managing Director SAP HANA Analytics, Deloitte Consulting LLP

14:55 EDT
19:55 BST
Watch recording

From Process Insights to Improvement with Low-Code/No-Code

Jeremie Dumond - Senior Solution Expert, SAP Intelligent RPA

Automating business processes to win, serve, and retain customers has been imperative for years. However, siloed processes and a shortage of tech talent challenge businesses more than ever. COVID-19 has not only exposed flaws in business processes but also demanded companies improve them. This session showcases SAP’s low-code/no-code process automation solutions and how they help customers automate and improve processes, acting on insights provided by our end-to-end solution portfolio.
15:15 EDT
20:15 BST
Watch recording

Story Time

Prof. Dr. Jan vom Brocke

Listen to an exciting use case from practice by Prof. Dr. Jan vom Brocke inspired by the exciting topics of the BPI Tour in the Americas region.
15:20 EDT
20:20 BST


15:30 EDT
20:30 BST
Watch recording

Breakout Session 1 - Dyson

5,127: Learning from failure

Dyson tried to launch a BPM initiative four times in 18 months, and each time it didn't quite work. Find out how Dyson overcame repeated challenges, why employees are now getting excited, and how the company has started to turn effective process management into a backbone for innovation.

Ben Johnson - Strategy and Transformation Manager Dyson

Watch recording

Breakout Session 2 - Partner Strategy

Mastering the Digital Transformation Journey: Value-driven, Process-led, Data-based

Digital Transformation is not just a project, but an ongoing journey, reflecting changes in markets, strategies and the availability of new technologies. To make this trans­formation journey successful, it must be value-driven, process-led and data-based. The presentation explains how to use the power of the process management discipline as a value-switch for digital transformation. It shows how tools like process modelling, simulation and mining are used to drive rapid data-based decisions and define appropriate actions that results in a realistic business case and minimized time-to-value. Case examples from financial, health and technology manufacturing companies illustrate how to master the digital transformation journey.

Mathias Kirchmer - Co-CEO

Watch recording

Breakout Session 3 - Demo

Understand, Innovate, and Transform Business Processes Quickly and at Scale

See our Business Process Intelligence Solutions in action! Find out how to design intelligent processes that support cloud transformations, flexible business models, and automation at scale. Plus, see how a collaborative, data-driven approach can help you better understand, align, standardize, and streamline key business processes.

Alessandro Manzi - VP Product, Process Intelligence

Wassilios Lolas - Global Vice President, Center of Excellence and Solution Management, Business Process Intelligence

Watch recording

Breakout Session 4 - SAP


RISE with SAP has been launched end of January 2021 as a new Business transformation as a service offering from SAP, helping our customer to find answers on how to become an intelligent Enterprise – from wherever their systems are today. The central starting point for RISE is the analysis of today’s business processes of the customer to ensure selective Business process innovation and continuous business process improvement with RISE with SAP. In this session we will provide an overview of the offering and demonstrate how it will concretely support you on your journey to the Intelligent Enterprise.

Dr. Uwe Grigoleit - SVP, General Manager SAP S/4HANA Solution Management & GTM, SAP

Robert Weller - Strategic Project Manager Business Process Intelligence, SAP

Watch recording

Final Q&A

Dr. Gero Decker - Co-founder & CEO, Signavio
Rouven Morato - General Manager Business Process Intelligence, SAP

In our final Q&A session, our BPI experts will be answering your questions live. This is your chance to see some of the BPI Tour 2021 presenter on stage, together, ready to take your questions and get your feedback. We look forward to exchanging ideas with you!
16:00 EDT
21:00 BST
Watch recording

Closing Remarks

Prof. Dr. Jan vom Brocke

"What does Business Process Intelligence mean and where do we people fit into it?" - Listen to the closing remarks of Prof. Dr. Jan vom Brocke and his view on this "new world".


Luka Mucic

Chief Financial Officer and Member of the Executive Board


Luka Mucic is a member of the Executive Board and chief financial officer (CFO) of SAP SE. His responsibilities include the areas of finance and administration and he has served in this function since July 2014. Besides his role as CFO, Mucic oversees SAP’s sustainability efforts. He is also responsible for the Business Process Intelligence unit, bringing together the company’s long-standing experience in understanding our customers’ business processes with data and intelligence.

Dr. Gero Decker

Co-founder & CEO


Dr. Gero Decker is General Manager Business Process Intelligence at SAP. He was previously co-founder and CEO of Signavio, a leading provider of process management software with over 2,000 customers and more than 500 employees worldwide, which was acquired by SAP in early 2021. Gero holds a PhD in Business Process Management from the Hasso Plattner Institute in Potsdam, Germany, and is a globally-recognized thought leader in process management and business transformation.

Rouven Morato

General Manager Business Process Intelligence


Rouven Morato is the General Manager of our Business Unit “Business Process Intelligence”. As Member of the Senior Leadership Team of SAP, he is responsible to help our customers master their digital transformation by understanding and improving their business processes in a data driven and intelligent way. In his former roles Rouven was SAP’s Chief Data and Analytics Officer and built up our internal Analytics and Data Management function. Prior to that, Rouven was the CFO and member of the management board of SAP Deutschland AG und Co KG, as well as Regional CFO for Middle and Eastern Europe. In this role he was overseeing a P&L of more than 4bn EUR in revenue and an organization with more than 5.000 employees in 15 different countries and was the Executive Sponsor for several DAX and MDAX customers of SAP.

Bernhard Schaffrik

Principal Analyst


Bernhard’s research supports CIOs and technology leaders with their broader transformation challenges. His thought leadership provides guidance on how to manage technology-driven business models and how to drive sustainable technology innovation. Bernhard is a hands-on expert in emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), the internet of things (IoT), and cloud computing. Leveraging his business process and enterprise architecture expertise, Bernhard’s research takes a holistic look at business and operations automation and serves clients in these areas of responsibility.

Ron Agam

Chief Product Officer


Ron is Signavio's Chief Product Officer. With global experience working for both large enterprise and start-ups in Israel, the US, Spain and Germany, Ron uses his wealth of skills in product management, innovation, strategy, and marketing to craft business strategies and product roadmaps. Ron was previously VP Product & Strategy at Amdocs and Co-founder and CEO of Talk2. He holds an MBA from Kellogg North Western and a B.Sc. in Physics from TAU.

Till Reiter

VP Product for the Signavio Transformation Suite


Till Reiter is VP Product for the Signavio Transformation Suite. With a professional background in technology, Business Process Management, and strategy, he has a deep understanding of managing complex Business Transformation and Change initiatives. Till has a particular focus on Operational Excellence and Customer Experience scenarios and is keen on helping companies to achieve Customer Excellence.

Michal Wierzchowski

Sr Director Materials EMS


Michal runs Jabil EMS Materials and BPM organization. He has almost 20 years industry experience and is successfully running BPM implementation as a leading element of organizational change. Michal is driving digital transformation strategy that is being followed by the belief that the best ideas come straight from the source and making digital transformation stick is simply a case of putting those ideas into practice across the board.

David Lutz

Director Program Management

Farmers Insurance

Accomplished medical device and P&C insurance professional with +12 years post MBA experience in product/process management, strategy/vision creation, go to market planning, organizational transformation, P&L responsibility, and quality control. Collaborative leader with strong track record of creating an inspiring team environment and people/manager development. Demonstrated ability conceptualize solutions and execution plans for organizational opportunities, as well as build multi-level support to create accountability and deliver measurable success.

Chip Kleinheksel

Principal and Global SAP CTO

Deloitte Consulting LLP

Chip Kleinheksel is a Deloitte principal and Chief Technology Officer for Deloitte’s Global SAP Alliance. For more than 15 years, he has worked across industries to help clients transform their businesses with a full range of SAP solutions and other digital enterprise technologies. Intensely focused on helping clients deliver meaningful business outcomes, Chip specializes in leading complex transformation programs that allow organizations to activate the built-to-evolve Kinetic Enterprise™ and innovate with impact.

Christopher Dinkel

Managing Director, SAP HANA Analytics

Deloitte Consulting LLP

Christopher Dinkel has over 22 years of experience managing, developing and implementing large-scale complex information systems. He has extensive experience in all phases of the SDLC of enterprise wide Data Warehouses, Business Intelligence solutions, Custom client/server and Web Applications. Christopher Dinkel is currently a Managing Director Leading the SAP HANA Analytics Capability which focuses on the delivery of Business Intelligence and Data Analytics to customers of Deloitte Consulting, LLP. He acts as a strategic technical advisor in the areas of SAP HANA, SAP BW/4, S/4HANA, SAP BusinessObjects, QlikView, and Tableau to the customers of the Deloitte Touché Tohmatsu Limited Global Member Firms. Additionally, Christopher is currently advising on the Analytics portion of the on-going implementation of S/4 HANA Finance for Deloitte internally.

Jeremie Dumond

Senior Solution Expert, SAP Intelligent RPA


Jeremie is a senior solution manager for SAP Intelligent RPA, leading Go-To-Market initiatives internationally. Jérémie has deep expertise in the process optimization area, where he currently supports SAP sales and presales teams to drive SAP Intelligent RPA adoption. He has over 5-years of experience with SAP Intelligent RPA, starting with Contextor and joining the SAP family with the acquisition in late 2018. He has both an IT and business background from an IT engineer diploma and a strategic management MBA.

Ben Johnson

Senior Strategy & Transformation Manager


Ben is a Lean Six Sigma Master Black Belt who has always had a passion for improvement. Previously an International Gold Medal Rower, he has used this passion to drive CI efforts within FMCG companies, prior to moving into a Product Development in Dyson. At Dyson he has been the driving force behind the business wide BPM implementation, with his current focus being on improving Product Development Process Integration.

Dr. Mathias Kirchmer



Dr. Kirchmer is an experienced practitioner andthought leader in the field of Digital Transformationand Business Process Management (BPM). He co-founded BPM-D, a consulting company focusing ondigital process transformation, operational excellenceand customer experience by leveraging the disciplineof BPM. Before he was Managing Director andGlobal Lead of BPM at Accenture, and CEO of theAmericas and Japan of IDS Scheer, known for itsARIS Process Software. Dr. Kirchmer has led numerous transformation andprocess improvement initiatives and has worked withhundreds of clients in technology, financial, health,consumer goods and manufacturing industries. Hehas published 11 books and over 150 articles. He isaffiliated faculty at the University of Pennsylvaniaand received a research and teaching fellowshipfrom the Japan Society for the Promotion of Science.

Alessandro Manzi

VP Product - Process Intelligence


Alessandro Manzi is the VP Product for Process Intelligence, the cloud-based process mining offering within Signavio’s Process Transformation Suite. As an experienced product and go-to-market professional, with a strong combination of skills across sales, product management, strategic business development, and project delivery, Alessandro has a deep understanding of business plans, KPIs and their impact on company improvement potential.

Wassilios Lolas

Global Vice President, Center of Excellence and Solution Management, Business Process Intelligence


Wassilios is the global head of the Center of Excellence for SAP’s Business Process Intelligence (BPI) and leads the Solution Management for process insights. He leads a team of professionals in market units around the globe, evangelizing BPI, enabling the BPI community, and driving spearhead engagements with pilot customers and early adopters. Learnings are played back into the roadmap for the BPI solution.

Dr. Uwe Grigoleit

SVP, General Manager SAP S/4HANA Solution Management & GTM


Dr. Uwe Grigoleit is globally responsible for end-to-end Go to Market and Solution Management of SAP S/4HANA on premise and the overall Cloud business and acts as a solution evangelist with customers, press and analysts. Together with the development organization he works on the future strategy and roadmap of S/4HANA.This includes the positioning and messaging of the solution. He held roles in development, project management and product management, built up a solution sales organization and was part of the Swiss Management Team. In 2011 he took over the overall responsibility for the solution management of HANA applications and the business development of SAP Business Suite powered by SAP HANA at SAP AG.

Robert Weller

Strategic Project Manager Business Process Intelligence


Robert Weller, leading BPI’s strategic projects, joined SAP in 2010 as an Enterprise Performance Management Consultant, specializing in corporate planning and consolidation. After holding numerous roles in consulting and SAP IT, he became inspired by SAP’s digital transformation in the analytics area. Under the Chief Data & Analytics Officer, he led the People Analytics department and later as COO of the unit. With BPI he continues his journey of digital transformation helping customers in transforming processes into digital assets of a company. With qualifications in economics, psychology, and computer science, Robert brings several perspectives to his role.

Prof. Dr. Jan vom Brocke

Universität Liechtenstein

Jan vom Brocke is the Hilti Endowed Chair of Business Process Management and the Director of the Institute of Information Systems at the University of Liechtenstein. A pioneer and thought leader in BPM, Jan brings a wealth of experience from working with companies from around the world, as well as from teaching BPM at leading Business School in over 13 countries, including the University of St.Gallen in Switzerland and the UCD Michael Smurfit Graduate Business School in Ireland. Jan has published over 40 books, including Best-Sellers such as the International Handbook on BPM and BPM Cases - Digital Innovation and Business Transformation in Practice. He has published over 400 articles in many of Financial Times Top 50 journals, such as Management Science, MIS Quarterly, Journal of MIS, and MIT Sloan Management Review, and he has received over 30 international awards in recognition for excellence and impact (see: www.janvombrocke.com).

Your Moderator -
Jan vom Brocke

Prof. Dr. Jan vom Brocke will guide you as moderator through our virtual event - the Business Process Intelligence Tour 2021.

With presentations and interviews of the world’s top thought leaders and organizations, Business Process Intelligence Tour, featuring SAP and Signavio solutions, is an unmissable virtual business transformation and process management event in 2021.

Get ready for four hours of hyper-localized content from experts and partners specifically designed to reflect and address the needs of customers and prospects, no matter where they are in the world. Covering business transformation, process management, automation, customer and operational excellence, and much more, Business Process Intelligence Tour provides the insights you need to start improving the way your business works — right now.