The ITSM Process Library

The ITSM Process Library is a collection of proven best practices for sustainable and value-creating process-oriented IT operations. Now, benefit from the new process library for SAP Signavio Process Manager!

ITIL® Process Library mood

ITSM Process Library and BPMN 2.0

Establish better efficiency

On average, 40 percent of IT operating costs can be attributed to troubleshooting. Using the ITSM Process Library edition of Signavio, you can help your organization to reduce this cost and establish efficient IT operations.

The Signavio Process Library combines the ITSM Process Lbrary (previously known as the ITIL® 2011 Process Library) with BPMN standards to provide highly valuable guidance for developing and implementing ITSM systems. The library offers 34 best practices with a complete reference guide of best practice process models based on the ITSM Process Library.

The tool is a result of a joint effort with our Certified Partner, Dipl.-Ing. Walter Abel Management Consulting, who helped create the basis for the reference process collection.

Intuitive process diagrams

The partnership with Dipl.-Ing. Walter Abel Management across ITIL® initiatives has already produced hundreds of intuitively-constructed process diagrams, each one containing a wealth of valuable information. These comprehensive and BPMN 2.0-compliant diagrams can also be customized to fit any organization’s specific IT Service Management (ITSM) requirement.

For more information about the ITSM Process Library for SAP Signavio Process Manager, visit the ITSM website.

How to get the Process Library

You can sign up for the free trial of the ITSM Process Library right here. After you have registered for the service, we can also show you the reference processes in a private web demonstration. Please contact us via phone +49 30 8562 154-0 or send an email to for scheduling the presentation.

Benefits of Signavio and the ITSM Process Library

  • Save time during process discovery and modeling
  • Access comprehensive checklists and document templates
  • Understand ITSM interfaces
  • Introduce process-oriented ITSM systems
  • introduce ITSM systems in a process-oriented way
  • Fully leverage the Library and BPMN 2.0
  • Establish an organizational overview

Feature Overview

Signavio ITIL® 2011 Edition *
Price per user / month request a quote
120 process models in BPMN 2.0 yes
Checklists and document templates yes
Responsibility matrices following the RACI standard yes
Adaptable to an organization’s needs * yes
Completeness check for your own ITSM process model yes
Reviewing of process drafts yes
Process publication for all employees yes
* Editing limited to 1 modeling user