ITIL® is a collection of proven best practices for the organization of a sustainably value-creating process-oriented IT operations.

On average, 40 percent of IT operating costs can be attributed to troubleshooting. Using the ITIL 2011 edition of Signavio, you can help your organization largely reduce this cost and establish efficient IT operations.

ITIL® 2011 Process Library and BPMN 2.0

The Signavio Process Library combines ITIL with BPMN standards to provide highly valuable process-oriented guidance for developing and implementing ITSM systems. The library is a complete reference guide of best practice process models based on the ITIL® 2011 international standard.
The tool is a result of a joint effort with our Certified Partner, Dipl.-Ing. Walter Abel Management Consulting, who helped create the basis for the reference process collection. The partnership produced approximately 120 process diagrams that contain intuitively constructed and valuable information. The comprehensive BPMN 2.0 compliant diagrams can also be customized to fit any organization’s specific IT Service Management (ITSM) requirements.

How to Get the Process Library

You can sign up for the free trial of the ITIL® 2011 process library right here. After you have registered for the service, we can also show you the reference processes in a private web demonstration. Please contact us via phone +49 30 8562 154-0 or send an email to for scheduling the presentation.