Service Zen is dedicated to improving business performance and enterprise capabilities through business architecture and business process management (BPM). The name refers to the zen-like state organizations achieve when strategy and capabilities combine with processes and technology to create awesome customer experiences. Serving the Canadian market, Service Zen's clients include BMO Financial Group, TD Bank, The Co-operators, Ontario Public Service and Shoppers Drug Mart.

Service Zen provides education and advice to clients seeking to deliver customer value by achieving service and operational excellence. They focus on both the tactical and strategic - how to improve current services and operations while shaping long-term capabilities. Service Zen offers professional consulting in enterprise BPM and IT Service Management (ITSM/ITIL). Their team specializes in business process re-design, and also provides training in BPMN and decision modeling.