Service Zen is dedicated to improving business performance and enterprise capabilities through business architecture and(BPM). The name refers to the zen-like state organizations achieve when strategy and capabilities combine with processes and technology to create awesome customer experiences. Serving the Canadian market, Service Zen's clients include , , , and .
Service Zen provides education and advice to clients seeking to deliver customer value by achieving service and operational excellence. They focus on both the tactical and strategic - how to improve current services and operations while shaping long-term capabilities. Service Zen offers professional consulting in enterprise BPM and IT Service Management (ITSM/ITIL). Their team specializes in business process re-design, and also provides training in BPMN and decision modeling.