Description

  • Manage the overall customer relationship in close alignment with sales
  • Accountable for Customer’s overall success, including renewals, adoption of Signavio’s solution, customer health, and satisfaction
  • Develop strategic relationships with key stakeholders to understand a customers business and their goals and roadmaps. Lead quarterly business reviews and executive sessions to maintain strategic alignment and achievement of goals
  • Interface between product management and the customer to drive product development
  • Share insights about customer use cases and issues with Signavio strategists and Product Leadership
  • Collaborate with Professional Services for customer enablement and deployments
  • Leverage customer relationships for prospect references & Marketing stories
  • Manage customer escalations and prioritization
  • Identify commercial opportunities

Requirements

  • 2+ years experience in process management, process consulting
  • Prior experience in Customer Success Management, Technical Account Management or responsibilities in a customer facing role (e.g.consulting/Professional Services, account management) that includes issue resolution and escalation management
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within Signavio
  • Proven ability to engage across functions (Sales, Services & Product Management)
  • Excellent organizational, time management, and communication skills
  • Passion for customers and their success
  • You are fluent in French and English
  • Ability to travel up to 20%

What we offer