In order to support Signavio's continuous growth, we are looking as soon as possible for a Global Partner Success Manager, who will be working alongside our Global SVP Customer Service, to built up the Partner Success function within the company.
- Responsible for setting up Siganvio’s global partner success management program from scratch
- Taking ownership of implementing the training and the onboarding of partner
- Managing the implementation of the Signavio certifications and to ensure that all current and future partners are “Signavio Certified”.
- Monitoring and driving the quality of the partner engagements
- Implementation of necessary CRM and Community systems in collaboration with other Signavio units
- Close collaboration with our Channel Sales Managers, as well as with the Global Channel Manager and assisting in sales pitches.
- Close collaboration with all other entities within the Customer Service department, predominantly, Customer Success, Consulting and Training.
- Previous track-record in implementing Partner Customer Success within B2B enterprise software companies
- In-depth experience in onboarding and training partners
- Solid experience in training and coaching other businesses
- Experience in implementing certifications and managing their yearly cycles.
- Experience in collaborating with internal stakeholders, such as sales and customer service
- Experience in using Partner Portals and e-Learning systems
What we offer
We offer you exciting opportunities to develop in our young and growing company, as well as an attractive benefits package and skills-based salary. Signavio prides itself on our diverse team that benefits from flexible working hours in modern offices located in Berlin.
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